I'm not happy about ...

Item: Betway - South Africa
Rating: 1
Author: Bianca S

I'm not happy about what happened to me today i joined the R1 min challenge that starts at seven o'clock where I ended up spending R650 thinking it's the system or something because it kept cancelling i even won several free spins but couldn't even use them so clearly I'm the crazy one tried using chatbox whereas it was their problem how was i even suppose to take screenshots of free spins because I didn't know it'll happen

Helpful (0)

Replies (3)

Betway - South Africa's replyOfficial

12 Apr 2025, 12:24

Hi Bianca,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply12 Apr 2025, 12:24

Official

Hi Bianca,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's replyOfficial

14 Apr 2025, 14:38

Hi Bianca,

We tried calling you earlier and were unable to reach you.

Please provide a suitable time we can contact you or an alternative number.

We look forward to your reply.

Regards,

Betway Team

Betway - South Africa's reply14 Apr 2025, 14:38

Official

Hi Bianca,

We tried calling you earlier and were unable to reach you.

Please provide a suitable time we can contact you or an alternative number.

We look forward to your reply.

Regards,

Betway Team

Betway - South Africa's replyOfficial

23 Apr 2025, 13:11

Hi Bianca,

We have communicated to you via your inbox providing feedback in regard to your query. Regrettably we have not had any follow up or feedback from you since this notice was sent.

In the aim to speed up resolution of complaints via this platform, as no further follow up or information has been received within 14 days of our initial notice, we now deem this matter as closed.

Regards,

Betway Team

Betway - South Africa's reply23 Apr 2025, 13:11

Official

Hi Bianca,

We have communicated to you via your inbox providing feedback in regard to your query. Regrettably we have not had any follow up or feedback from you since this notice was sent.

In the aim to speed up resolution of complaints via this platform, as no further follow up or information has been received within 14 days of our initial notice, we now deem this matter as closed.

Regards,

Betway Team