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Xoliswa X
1 reviews | Active since Jun 2025
18 Jun 2025, 16:33
Ii had a great experience with betway, but my account was locked that where the frustration start with the account unlocking process
Ii had a great experience with betway, but my account was locked that where the frustration start with the account unlocking process. Despite following the necessary steps and providing the required documentation, my account has taken an excessively long time to be unlocked. I've been waiting for 11 days, and I'm concerned about the delay I kindly request that you expedite the unlocking process and provide me with a timeline for resolution. Thank you for your attention to this matter.
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Betway - South Africa's replyOfficial
18 Jun 2025, 16:34Hi Xoliswa,
Thank you for your positive review of Betway and our services.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
We appreciate you taking the time to provide us with your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway, we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply18 Jun 2025, 16:34
Official
Hi Xoliswa,
Thank you for your positive review of Betway and our services.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
We appreciate you taking the time to provide us with your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway, we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team