I was having issues signing into my account constantly getting an invalid credentials error message

I was having issues signing into my account constantly getting an invalid credentials error message. I followed the prompts to request a reset password link to no avail. Called again and spoke with Thandolwwthu. From picking up my call, she was calm, collected and very professional which put me at ease. Thandolwwthu after following the proper procedures of the POPIAct proceeded to advise me that my account had gone dormant due to inactivity. She then escalated the matter to the relevant department to reactivate my account after confirming that my account details were still the same. She then gave me a reasonable timeframe for which it will take to reinstate my account. Thando is extremely customer centric and well versed in her trade as a Customer Service Representative. She embodies what customer service is all about and deserves a pay raise or a promotion