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Alivinia

1 reviews | Active since Jan 2026

23 Jan 2026, 11:29

I put voucher on bet...

I put voucher on betway by mistake nw they don't want me to withdraw my money back and they don't even check up on me it they say is on under review it's been a week and half nw no call no email and they dont say how long it gonna take when I said even I play and win they say it won't withdraw at all they even end the call on me my name alivinia

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Replies (6)
Betway - South Africa
Betway - South Africa's reply23 Jan 2026, 11:55
Official
Hi Alivinia, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, Betway Team 
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Alivinia's update26 Jan 2026, 10:32
Reviewer Update
Betway they block my account after I deposit money and try to withdraw it they said they can't give my money back even i request to them to give me my money even as 1 voucher i will see what can I do but they decide to block my account after they promise me they will give me my money black atleast if they give me my money back they way I put and then they terminate the their account not taking my money just like that it seems they are ****ming me money why and they didn't even tell me why they are blocking my account .betway it's a ****
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Alivinia's update26 Jan 2026, 10:35
Reviewer Update
And I think they are taking advantage on us because they know there is no branch in south africa it's just making call
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Alivinia's update26 Jan 2026, 16:29
Reviewer Update
There's is no any issue that will explain without bringing back my money you guys u are **** I heard lot off people even those who win u block them when they want to withdraw nw u are taking my money to boost ur business i see you don't have money this January u are busy taking our money
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Alivinia's update26 Jan 2026, 16:40
Reviewer Update
So u just block my account just like that and you won't tell me how long it gonna take
Betway - South Africa
Betway - South Africa's reply26 Jan 2026, 16:57
Official
Hi Alivinia, 

We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter.     You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions  This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter.   Regards,    Betway Team