I made withdrawals two days ago and have contacted their agents and was told three different stories

Item: Betway - South Africa
Rating: 1
Author: Loretta V

I made withdrawals two days ago and have contacted their agents and was told three different stories. They kept promising that it will be paid soon, it's being processed, and the best one it was paid, but nothing was received. Now they want bank statements but my bank statements is not available as yet. I am very disappointed as this is not the first time and no one at Betway seems to care.

Helpful (0)

Replies (2)

Betway - South Africa's replyOfficial

22 Sept 2024, 11:50

Hi Loretta,

Thank you for taking the time to share your feedback and for your patience as we work to address your query.

Please note that our Betway Care team operates Monday through Friday.

We will promptly contact you as soon as we return to the office to provide further assistance and resolve your issue.

Thank you for your understanding, and we look forward to connecting with you soon.

Regards,

Betway Team

Betway - South Africa's reply22 Sept 2024, 11:50

Official

Hi Loretta,

Regards,

Betway Team

Betway - South Africa's replyOfficial

23 Sept 2024, 13:50

Hi Loretta,

We have tried reaching out to you, sadly to no avail.

Kindly confirm the following in order for us to assist:

- Date and time of the withdrawal in question
- Amount of the withdrawal in question

Please note that we have a processing timeframe of up to 24 hours for all withdrawals.

We look forward to your response.

Regards,
Betway Team

Betway - South Africa's reply23 Sept 2024, 13:50

Official