G
Glen
1 reviews | Active since Nov 2025
06 Nov 2025, 06:49
I know how to bet wi...
I know how to bet with the betway games but the problem I faced was that someone hacked my account and I want to know why betway let people hack our accounts so easily
Helpful (0)
Replies (1)0
Replies (1)
Betway - South Africa's replyOfficial
06 Nov 2025, 07:08 Hi Glen,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Please note that Betway is not liable for protecting customers' logins/accounts. We urge players to keep their account passwords safe and to enable biometric security as an additional feature. Kindly refer to our terms and conditions: https://www.betway.co.za/terms-and-conditions 2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
We always urge our players to ensure their account safety, as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications, nor are there groups where winning codes or tips are shared. Your account is important to you; ensure that to keep it safe. Kindly note that we have a number of security measures that we have on offer for players to make use of. We do have steps in place to assist players in regaining access to their accounts and better securing their accounts. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Please note that Betway is not liable for protecting customers' logins/accounts. We urge players to keep their account passwords safe and to enable biometric security as an additional feature. Kindly refer to our terms and conditions: https://www.betway.co.za/terms-and-conditions 2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
- not apply for or hold more than one betting account with Betway.
- not apply for a betting account in the name of, or on behalf of, any other person.
- use only his/her own betting account for the purposes of engaging in betting, and
- not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by Betway from time to time,
We always urge our players to ensure their account safety, as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications, nor are there groups where winning codes or tips are shared. Your account is important to you; ensure that to keep it safe. Kindly note that we have a number of security measures that we have on offer for players to make use of. We do have steps in place to assist players in regaining access to their accounts and better securing their accounts. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply06 Nov 2025, 07:08
Official
Hi Glen,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Please note that Betway is not liable for protecting customers' logins/accounts. We urge players to keep their account passwords safe and to enable biometric security as an additional feature. Kindly refer to our terms and conditions: https://www.betway.co.za/terms-and-conditions 2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
We always urge our players to ensure their account safety, as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications, nor are there groups where winning codes or tips are shared. Your account is important to you; ensure that to keep it safe. Kindly note that we have a number of security measures that we have on offer for players to make use of. We do have steps in place to assist players in regaining access to their accounts and better securing their accounts. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Please note that Betway is not liable for protecting customers' logins/accounts. We urge players to keep their account passwords safe and to enable biometric security as an additional feature. Kindly refer to our terms and conditions: https://www.betway.co.za/terms-and-conditions 2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
- not apply for or hold more than one betting account with Betway.
- not apply for a betting account in the name of, or on behalf of, any other person.
- use only his/her own betting account for the purposes of engaging in betting, and
- not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by Betway from time to time,
We always urge our players to ensure their account safety, as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications, nor are there groups where winning codes or tips are shared. Your account is important to you; ensure that to keep it safe. Kindly note that we have a number of security measures that we have on offer for players to make use of. We do have steps in place to assist players in regaining access to their accounts and better securing their accounts. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team