I deposited 50 rand and I played

Item: Betway - South Africa
Rating: 1
Author: Keabetswe K

I deposited 50 rand and I played. As I was playing my account balance went from 247 to 0. I check and there's two withdrawals. I rushed to live chat for help. The agent managed to help me reverse but she locked my account and left the chat without giving me my new account details and we were still talking ad connected. The money is showing on my account but I'm unable to withdraw. I sent the documents she asked for to the fica email she sent me. Please help

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Replies (1)

Betway - South Africa's replyOfficial

23 Sept 2025, 05:57

Hi Keabetswe,

Thank you for your review. We appreciate the time you took to raise this matter.

May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply23 Sept 2025, 05:57

Official