I am shocked by Betway South Africa’s handling of what appears to be a serious security breach on my account

I am shocked by Betway South Africa’s handling of what appears to be a serious security breach on my account. An unauthorised withdrawal of about R600 was processed without my knowledge or consent. My password was never reset or changed, my phone number has been in my possession for over 10 years, and I received no OTP or verification request. All my previous withdrawals were EFTs, yet the *****ulent transaction used Standard Bank Instant Money Withdrawal — a method I have never used before. After discovering the theft, I changed my password, deposited R15, and continued using the account normally. Despite this, another ±R250 disappeared from my account afterwards. I emailed support multiple times, attached screenshots, and waited hours on live chat after being told I was queued for an agent. I never received assistance. The money is one thing. The silence, lack of urgency, and complete failure to protect customers is another. I no longer feel safe using this platform.