I am really disssapointed

I am so disappointed with Betway.

2 weeks ago my account was hacked to twice and am not sure how was the person able to get into the account for the 2nd time as they have assured me this won't happen again and the person keep on reversing my withdrawal and change banking details on the system and will do an EFT withdrawal. I was asked to send documents for verification and they were able to reversed the funds back to my account and I was able to withdrawal. On Friday the 7th I made a withdrawal of R8700 (Sendmali Nedbank for R4000+Standabank cashsend R4000 + R700 FNB wallet, Saturday after 24 hours was up I tried chatting with the consultant and I was told I need to wait for 24 hours for the funds to clear, but it was over 24 hours already I was disconnected but the consultanted called me back. He mentioned that the reason why my funds are still pending approval its because I needed to provide verification documents I told him I did it 2 weeks back they should have the email on the system, and yes he find the email and he told me I needed to wait for verification which can take up to 48hours. I then called around 15:00pm hoping that a different agent will tell me something different as I was worried that the person might get into the account again as it has happended twice already, the agent told me the same thing I was told about the other agent that documents I sent form verification and that was the last time I log into the account. On Sunday I did not bother to check because I though ohk 48 is still not up the funds might be released on Monday. On Monday I had training the whole day and the only time I was able to to into the account was around 16:00pm to my surprise now the account was locked. I tried contacting betway and I was told my account was locked for verification I then asked the agent if they are able to see if the are still funds into the account I was told I have 0.32 and I then ask who come as i have made 3 withdrawals which where pending approval she then told me it is my responsibility to look after my account they are not liable if someone access my account someone wedged the manner that is what i was told by this Mihlali consultant. I then called customer service the lady was friend and nice i just cant recall her name he then explain what happened but my issue here is this i do not know who played or who reversed the money and played with it as i was patiently waiting for the approval of the funds. I was told the is nothing they can do for me i was disappointed as i have been hacked twice under they watch and i do believe this is exactly what happended again but they are not bother as they claim they can not do anything if someone played with the money. Its they system its their responsibility to make sure on one get into the account except the own of the account? How is one able to change the banking details without the approval for the account holder or them verifying the account number before allowing the funds to be withdrawal.