RM
Refilwe M
1 reviews | Active since Jul 2024
19 Jul 2024, 20:27
Horrible Service Ever!!
<div>The service I received from ++++ this evening, wow!! Horrible and with no empathy at all. I made a deposit via betway pay. My account shows it has been credited however when I play it says I have R0.54 therefore the credited amount is not reflecting. The agent ended, no option to rate them whatsoever and I was left hanging!</div>
Helpful (0)
Replies (7)0
Replies (7)RM
Refilwe M's updateReviewer Update
20 Jul 2024, 13:16Still no assistance from Betway, this is disgusting!
RM
Refilwe M's update20 Jul 2024, 13:16
Reviewer Update
Still no assistance from Betway, this is disgusting!
Betway - South Africa's replyOfficial
20 Jul 2024, 15:38Hi Refilwe,
Thank you for taking the time to share your feedback and for your patience as we work to address your query.
Please note that our Betway Care team operates Monday through Friday.
We will promptly contact you as soon as we return to the office to provide further assistance and resolve your issue.
Thank you for your understanding, and we look forward to connecting with you soon.
Regards, Betway Team
Thank you for taking the time to share your feedback and for your patience as we work to address your query.
Please note that our Betway Care team operates Monday through Friday.
We will promptly contact you as soon as we return to the office to provide further assistance and resolve your issue.
Thank you for your understanding, and we look forward to connecting with you soon.
Regards, Betway Team
Betway - South Africa's reply20 Jul 2024, 15:38
Official
Hi Refilwe,
Thank you for taking the time to share your feedback and for your patience as we work to address your query.
Please note that our Betway Care team operates Monday through Friday.
We will promptly contact you as soon as we return to the office to provide further assistance and resolve your issue.
Thank you for your understanding, and we look forward to connecting with you soon.
Regards, Betway Team
Thank you for taking the time to share your feedback and for your patience as we work to address your query.
Please note that our Betway Care team operates Monday through Friday.
We will promptly contact you as soon as we return to the office to provide further assistance and resolve your issue.
Thank you for your understanding, and we look forward to connecting with you soon.
Regards, Betway Team
RM
Refilwe M's updateReviewer Update
22 Jul 2024, 13:04Hi Betway
Can you please resolve my issue.
Can you please resolve my issue.
RM
Refilwe M's update22 Jul 2024, 13:04
Reviewer Update
Hi Betway
Can you please resolve my issue.
Can you please resolve my issue.
RM
Refilwe M's updateReviewer Update
22 Jul 2024, 14:40Hi guys
You are understanding me. I loaded R20 which is showing on my balance, the issue is when I play it says I have no R0 balance and I can't play.
You are understanding me. I loaded R20 which is showing on my balance, the issue is when I play it says I have no R0 balance and I can't play.
RM
Refilwe M's update22 Jul 2024, 14:40
Reviewer Update
Hi guys
You are understanding me. I loaded R20 which is showing on my balance, the issue is when I play it says I have no R0 balance and I can't play.
You are understanding me. I loaded R20 which is showing on my balance, the issue is when I play it says I have no R0 balance and I can't play.
Betway - South Africa's replyOfficial
22 Jul 2024, 14:53Hi Refilwe,
Thank you for the requested screenshots, we will be escalating this to our team to investigate the issue.
Once feedback is received, we will surely reach out to you.
Your patience and understanding is very much appreciated.
Regards,
Betway Team
Thank you for the requested screenshots, we will be escalating this to our team to investigate the issue.
Once feedback is received, we will surely reach out to you.
Your patience and understanding is very much appreciated.
Regards,
Betway Team
Betway - South Africa's reply22 Jul 2024, 14:53
Official
Hi Refilwe,
Thank you for the requested screenshots, we will be escalating this to our team to investigate the issue.
Once feedback is received, we will surely reach out to you.
Your patience and understanding is very much appreciated.
Regards,
Betway Team
Thank you for the requested screenshots, we will be escalating this to our team to investigate the issue.
Once feedback is received, we will surely reach out to you.
Your patience and understanding is very much appreciated.
Regards,
Betway Team
RM
Refilwe M's updateReviewer Update
22 Jul 2024, 16:32Good day
I cleared cookies and is now sorted.
Thank you so much for the assistance.
Regards
I cleared cookies and is now sorted.
Thank you so much for the assistance.
Regards
RM
Refilwe M's update22 Jul 2024, 16:32
Reviewer Update
Good day
I cleared cookies and is now sorted.
Thank you so much for the assistance.
Regards
I cleared cookies and is now sorted.
Thank you so much for the assistance.
Regards
Betway - South Africa's replyOfficial
22 Jul 2024, 19:13Hi Refilwe, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply22 Jul 2024, 19:13
Official
Hi Refilwe, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team