kS
kgathola S
1 reviews | Active since Aug 2026
25 Aug 2026, 22:53
Hellopeter Complaint – Betway Account Still Inactive
On Saturday 15 August I placed bets on my Betway account and left a balance. Later that evening when I tried to log in, my account showed as “inactive”. I waited nearly 2 hours on live chat and was told the account had been selected for a yearly random standard review and would be reactivated within 24–48 hours. After 3days seeing no results I then bought airtime and waited over 1 hour 16 minutes on the phone queue with no answer. It is disappointing that you cannot even get hold of them! Today, 25 August, the account is still inactive. I received no SMS or email notifying me of the hold prior it happened . I have never breached any terms. I was unable to cash out train/winning tickets and have been left without access to my own funds for 10 days. Betway failed to honour the timeline they gave me and provided zero communication. This is unacceptable.
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Replies (4)kS
kgathola S's updateReviewer Update
28 Aug 2026, 11:34Thank you for the response, please note that I have already completed the review verification process this morning and I will also like to add that you check my customer relationship loyalty program rewards there
kS
kgathola S's update28 Aug 2026, 11:34
Reviewer Update
Thank you for the response, please note that I have already completed the review verification process this morning and I will also like to add that you check my customer relationship loyalty program rewards there
Betway - South Africa's replyOfficial
31 Aug 2026, 15:12Hi Kgathola, Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply31 Aug 2026, 15:12
Official
Hi Kgathola, Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
kS
kgathola S's updateReviewer Update
04 Sept 2026, 10:29Good day,
I can confirm that my account is active again. Thank you for finally resolving the issue.
That said, what was promised as 24–48 hours turned into 13 days. The delay cost me an arm and a leg and caused unnecessary inconvenience.
Because of this experience I fami****ised myself with Easybet. I find their platform more user-friendly — they keep all markets open and do not close first-half corners and bookings after seeing people winning, unlike Betway.
I hope this feedback is taken seriously.
I can confirm that my account is active again. Thank you for finally resolving the issue.
That said, what was promised as 24–48 hours turned into 13 days. The delay cost me an arm and a leg and caused unnecessary inconvenience.
Because of this experience I fami****ised myself with Easybet. I find their platform more user-friendly — they keep all markets open and do not close first-half corners and bookings after seeing people winning, unlike Betway.
I hope this feedback is taken seriously.
kS
kgathola S's update04 Sept 2026, 10:29
Reviewer Update
Good day,
I can confirm that my account is active again. Thank you for finally resolving the issue.
That said, what was promised as 24–48 hours turned into 13 days. The delay cost me an arm and a leg and caused unnecessary inconvenience.
Because of this experience I fami****ised myself with Easybet. I find their platform more user-friendly — they keep all markets open and do not close first-half corners and bookings after seeing people winning, unlike Betway.
I hope this feedback is taken seriously.
I can confirm that my account is active again. Thank you for finally resolving the issue.
That said, what was promised as 24–48 hours turned into 13 days. The delay cost me an arm and a leg and caused unnecessary inconvenience.
Because of this experience I fami****ised myself with Easybet. I find their platform more user-friendly — they keep all markets open and do not close first-half corners and bookings after seeing people winning, unlike Betway.
I hope this feedback is taken seriously.
Betway - South Africa's replyOfficial
04 Sept 2026, 15:27Hi Kgathola, Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards,Betway Team
Betway - South Africa's reply04 Sept 2026, 15:27
Official
Hi Kgathola, Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards,Betway Team