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1 reviews | Active since Mar 2025

14 Mar 2025, 21:57

Habanero Bet R20 or more for free spins (On pick a promo)

Made multiple qualifying Habanero R20 /+ Bets last week after claiming the offers, non of my free spins got credited to my account and every agents I chatted too asked me to wait at least 48hrs to have my free spins reflect. 48hrs passed and had played couple more qualifying Bets on Habanero, but each inquire I did with regards of my free spins was again told to wait another 48hrs. Although I tried explaining that I was told to wait for 48hrs two days priya, by a different agent, then again weekend and no free spins. This week I reminded them and after a long tiring back and forward, I got and apology and wa s told records show that I'm correct in my claims which never got allocated. Finally was promised my bonuses in 24 hours, but to my surprise, after 24hrs passed I checked but nothing, Contacted agent on chat and was asked to provide a screenshot of the promo, showing my progress which is to both side's knowledge impossible, cause this is a different week with different status bars, as it gets resets each week. So they did what ever possible to asking me for a progess screenshot which is impossible to provide when the week in question ended and Wow I am speechless. After all that effort and a apology from them, for the prolonged debates which then ended with a promise of receiving my bonus in 24hrs. All of which I saved a copy of transcript involving the whole conversation with an agent up until the end. Only to be told to supply a screenshot of a promo status which ended last Sunday to make way for this week's one, only then will my bonuses be given... impossible request made by professional employees of Betway, so who's fooling who? The answer. is simple, records on your database show I'm correct and was stated by you yourself, senseless asking 4 proof...

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Replies (3)
Betway - South Africa
Betway - South Africa's reply16 Mar 2025, 19:18
Official
Hi There, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team    
Betway - South Africa
Betway - South Africa's reply17 Mar 2025, 15:17
Official
Hi There, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.


Regards,
Betway Team
Betway - South Africa
Betway - South Africa's reply18 Mar 2025, 15:43
Official
Hi There, 
 
Thank you for your review. 
 
A reply has been sent from our support desk to you by email and we await your feedback to resolve this matter for you. 
 
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. 
 
Regards, 
Betway Team