WvdM
Wian van der Merwe
1 reviews | Active since Jan 2021
27 Sept 2021, 11:45
Good assistance
After a few email, phone calls and a bad review, Betway contacted me and solved my problem with the speed of light. Thanks to Tony who assisted me with my query and helped me sorting it out, I will definitely recommend this app to family and friends. HUGE variety of betting options and big odds offered when betting. Best betting app for me thus far.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
27 Sept 2021, 12:04Hi Wian,
Thank you for your positive review of Betway and our services.
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply27 Sept 2021, 12:04
Official
Hi Wian,
Thank you for your positive review of Betway and our services.
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
WvdM
Wian van der Merwe's updateReviewer Update
09 Oct 2021, 12:16And yet again I am sitting with the same problem, I cannot withdraw. Apparently now my Bank account on Betway doesn't match my bank statement??? How is this possible after my previous withdrawals? This is becoming a big joke now
WvdM
Wian van der Merwe's update09 Oct 2021, 12:16
Reviewer Update
And yet again I am sitting with the same problem, I cannot withdraw. Apparently now my Bank account on Betway doesn't match my bank statement??? How is this possible after my previous withdrawals? This is becoming a big joke now
Betway - South Africa's replyOfficial
10 Nov 2021, 14:30Hi Wian,
Apologies for the not so good experience once again.
We reviewed your account and not that your deposit/s were not wagered in full in order to be eligible to raise and have your withdrawal bid paid out.
A simple 1 to 1 ratio rule is app**** in this instance, in which for every R1 deposited, that very same R1 has to be wagered in full for your future withdrawal request/s to be processed.
Apologies for the not so good experience once again.
We reviewed your account and not that your deposit/s were not wagered in full in order to be eligible to raise and have your withdrawal bid paid out.
A simple 1 to 1 ratio rule is app**** in this instance, in which for every R1 deposited, that very same R1 has to be wagered in full for your future withdrawal request/s to be processed.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply10 Nov 2021, 14:30
Official
Hi Wian,
Apologies for the not so good experience once again.
We reviewed your account and not that your deposit/s were not wagered in full in order to be eligible to raise and have your withdrawal bid paid out.
A simple 1 to 1 ratio rule is app**** in this instance, in which for every R1 deposited, that very same R1 has to be wagered in full for your future withdrawal request/s to be processed.
Apologies for the not so good experience once again.
We reviewed your account and not that your deposit/s were not wagered in full in order to be eligible to raise and have your withdrawal bid paid out.
A simple 1 to 1 ratio rule is app**** in this instance, in which for every R1 deposited, that very same R1 has to be wagered in full for your future withdrawal request/s to be processed.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team