NM
Nokuthula M
1 reviews | Active since Nov 2021
09 Oct 2022, 23:54
Give me my winnings of R2900
Bet *** it gave me an option of cash out of R121 and when I tried to cash out it said cash out not allowed I must check the times. I continued with my teams and all my teams won and now they said I cashed out of which it never happened. my winnings where R2900?
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
10 Oct 2022, 05:23Hi Nokuthula,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply10 Oct 2022, 05:23
Official
Hi Nokuthula,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
NM
Nokuthula M's updateReviewer Update
10 Oct 2022, 07:46Please I will be waiting because this is not on.
NM
Nokuthula M's update10 Oct 2022, 07:46
Reviewer Update
Please I will be waiting because this is not on.
Betway - South Africa's replyOfficial
10 Oct 2022, 11:01Hi Nokuthula,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply10 Oct 2022, 11:01
Official
Hi Nokuthula,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
NM
Nokuthula M's updateReviewer Update
11 Oct 2022, 13:31I still don’t understand how your system is not showing that it didn’t allow me to cash out and and that after it locked. I’m told I was supposed to screenshot the message that appeared how was I supposed to have known that it would do this. Really disappointed in the response from Betway
NM
Nokuthula M's update11 Oct 2022, 13:31
Reviewer Update
I still don’t understand how your system is not showing that it didn’t allow me to cash out and and that after it locked. I’m told I was supposed to screenshot the message that appeared how was I supposed to have known that it would do this. Really disappointed in the response from Betway
Betway - South Africa's replyOfficial
11 Oct 2022, 13:48Hi Nokuthula,
Thank you for your review and for your patience.
Kindly note that we looked into this for you and the only action from this request on our end shows that you took up the cash out offer.
As a result of this action your bet was paid out on the cash out offer that was accepted, we would like to apologize for any inconvenience through out this experience,
This reply serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
We thank you again and hope that your future experience with Betway will be much improved going forward.
Thank you for your review and for your patience.
Kindly note that we looked into this for you and the only action from this request on our end shows that you took up the cash out offer.
As a result of this action your bet was paid out on the cash out offer that was accepted, we would like to apologize for any inconvenience through out this experience,
This reply serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
We thank you again and hope that your future experience with Betway will be much improved going forward.
Regards,
Betway Team
Betway - South Africa's reply11 Oct 2022, 13:48
Official
Hi Nokuthula,
Thank you for your review and for your patience.
Kindly note that we looked into this for you and the only action from this request on our end shows that you took up the cash out offer.
As a result of this action your bet was paid out on the cash out offer that was accepted, we would like to apologize for any inconvenience through out this experience,
This reply serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
We thank you again and hope that your future experience with Betway will be much improved going forward.
Thank you for your review and for your patience.
Kindly note that we looked into this for you and the only action from this request on our end shows that you took up the cash out offer.
As a result of this action your bet was paid out on the cash out offer that was accepted, we would like to apologize for any inconvenience through out this experience,
This reply serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
We thank you again and hope that your future experience with Betway will be much improved going forward.
Regards,
Betway Team