KM
Kanyisa M
1 reviews | Active since Jan 2026
20 Jan 2026, 10:06
Funds reversed every time I try withdrawal for about a week now
I have been having issues with withdrawing my funds for about 5-6days now Everytime when I withdraw it reverses my amount back to the account everytime, then I try different banks like standard, absa and i wait 3days nothing up until the funds get reversed back
I tried reaching out using the chat bout this but no response back
This is really exhausting because I need to withdraw this amount and even yesterday I tried another bank but nothing
Please contact me on ***
Helpful (0)
Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
20 Jan 2026, 14:52Hi Kanyisa,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply20 Jan 2026, 14:52
Official
Hi Kanyisa,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
KM
Kanyisa M's updateReviewer Update
21 Jan 2026, 11:46I am writing to express my extreme dissatisfaction with Betway's handling of my account and the unfair treatment I have received regarding my funds.
I initially reached out to Betway via Hellopeter to report the multiple reversals of my funds
I was subsequently contacted by a Betway representative who stated that they would escalate the issue to their senior management team for review. The reason given for this escalation was that I had deposited funds into my account, despite the fact that I had already wagered a significant portion of my own money.
To my surprise, my account was subsequently made inactive, and I was prevented from withdrawing my remaining balance. I believe that this action was taken in retaliation for posting my complaint on Hellopeter, as I am not the first individual to experience this pattern of behavior from Betway. It has come to my attention that several other customers have had similar experiences, where their accounts are made inactive and eventually terminated after expressing dissatisfaction with the company's practices.
I strongly demand a full explanation and resolution regarding the handling of my account and the withholding of my funds. I believe that Betway's actions are unfair and unacceptable, and I will pursue all available avenues to recover my money, including reporting this matter to the relevant regulatory authorities and sharing my experience with others.
I expect a prompt response and resolution to this matter, failing which I will assume that Betway is unwilling to work with me to resolve this issue amicably.
I initially reached out to Betway via Hellopeter to report the multiple reversals of my funds
I was subsequently contacted by a Betway representative who stated that they would escalate the issue to their senior management team for review. The reason given for this escalation was that I had deposited funds into my account, despite the fact that I had already wagered a significant portion of my own money.
To my surprise, my account was subsequently made inactive, and I was prevented from withdrawing my remaining balance. I believe that this action was taken in retaliation for posting my complaint on Hellopeter, as I am not the first individual to experience this pattern of behavior from Betway. It has come to my attention that several other customers have had similar experiences, where their accounts are made inactive and eventually terminated after expressing dissatisfaction with the company's practices.
I strongly demand a full explanation and resolution regarding the handling of my account and the withholding of my funds. I believe that Betway's actions are unfair and unacceptable, and I will pursue all available avenues to recover my money, including reporting this matter to the relevant regulatory authorities and sharing my experience with others.
I expect a prompt response and resolution to this matter, failing which I will assume that Betway is unwilling to work with me to resolve this issue amicably.
KM
Kanyisa M's update21 Jan 2026, 11:46
Reviewer Update
I am writing to express my extreme dissatisfaction with Betway's handling of my account and the unfair treatment I have received regarding my funds.
I initially reached out to Betway via Hellopeter to report the multiple reversals of my funds
I was subsequently contacted by a Betway representative who stated that they would escalate the issue to their senior management team for review. The reason given for this escalation was that I had deposited funds into my account, despite the fact that I had already wagered a significant portion of my own money.
To my surprise, my account was subsequently made inactive, and I was prevented from withdrawing my remaining balance. I believe that this action was taken in retaliation for posting my complaint on Hellopeter, as I am not the first individual to experience this pattern of behavior from Betway. It has come to my attention that several other customers have had similar experiences, where their accounts are made inactive and eventually terminated after expressing dissatisfaction with the company's practices.
I strongly demand a full explanation and resolution regarding the handling of my account and the withholding of my funds. I believe that Betway's actions are unfair and unacceptable, and I will pursue all available avenues to recover my money, including reporting this matter to the relevant regulatory authorities and sharing my experience with others.
I expect a prompt response and resolution to this matter, failing which I will assume that Betway is unwilling to work with me to resolve this issue amicably.
I initially reached out to Betway via Hellopeter to report the multiple reversals of my funds
I was subsequently contacted by a Betway representative who stated that they would escalate the issue to their senior management team for review. The reason given for this escalation was that I had deposited funds into my account, despite the fact that I had already wagered a significant portion of my own money.
To my surprise, my account was subsequently made inactive, and I was prevented from withdrawing my remaining balance. I believe that this action was taken in retaliation for posting my complaint on Hellopeter, as I am not the first individual to experience this pattern of behavior from Betway. It has come to my attention that several other customers have had similar experiences, where their accounts are made inactive and eventually terminated after expressing dissatisfaction with the company's practices.
I strongly demand a full explanation and resolution regarding the handling of my account and the withholding of my funds. I believe that Betway's actions are unfair and unacceptable, and I will pursue all available avenues to recover my money, including reporting this matter to the relevant regulatory authorities and sharing my experience with others.
I expect a prompt response and resolution to this matter, failing which I will assume that Betway is unwilling to work with me to resolve this issue amicably.