Funds not allocated

Item: Betway - South Africa
Rating: 1
Author: cynthia M

On the 21/05/2021 i had deposited funds from my bank, till today the money hasn’t reflected on the account. I have sent numerous emails, chats also sent proof of payment and the issue hasn’t been resolved as yet.

No feedback from emails sent

Kind Regards

Helpful (0)

Replies (3)

Betway - South Africa's replyOfficial

30 May 2021, 22:41

Hi Cynthia

Thank you for your review.

A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.

Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.

Regards,
Betway Team

Betway - South Africa's reply30 May 2021, 22:41

Official

cynthia M's updateReviewer Update

30 May 2021, 22:43

Thank you for the prompt response, the issue has been resolved and the funds are reflecting on my account

cynthia M's update30 May 2021, 22:43

Reviewer Update

Thank you for the prompt response, the issue has been resolved and the funds are reflecting on my account

Betway - South Africa's replyOfficial

10 Feb 2022, 14:59

Hi Cynthia,

Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply10 Feb 2022, 14:59