SF
Shane F
1 reviews | Active since Nov 2024
06 Nov 2024, 09:17
Funds missing
I Was playing Picante Gold Blitz when a error message popped up and said contact support. Once I logged back in all the funds were gone. Ive had this issue before with no help from support. Not to sure who to speak to I have taken screen shots of the incident this time.
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Replies (2)
Betway - South Africa's replyOfficial
06 Nov 2024, 09:34Hi Shane, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply06 Nov 2024, 09:34
Official
Hi Shane, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
06 Nov 2024, 21:30Hi Shane Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team
Betway - South Africa's reply06 Nov 2024, 21:30
Official
Hi Shane Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team