AN
Asandiswa N
1 reviews | Active since Jan 2026
20 Jan 2026, 09:38
FUNDS LOCKED IN WITH MY ACCOUNT FOR NO REASON!!
I am extremely disappointed with betway's customer service and account management. Since December 2025, i attempted to withdraw money from my account multiple times and it kept being reversed, i called multiple times regarding this issue and they told me to switch between banking options and i did but same result then after that my account was locked and told it was under review, they told me to wait 3 days to get feedback and i did no explanation, again called they told me i should wait again a supervisor will call and the supervisor told me they still looking into the matter i should wait for an email from compliance but till this date after more than 8calls i havent received no sort of communication and my funds are locked in
betway's customer support informed me that they cannot manually process the withdrawal due to the account lock . I've been told that i'll only receive my money once my account is unlocked. I am extremely disappointed by this because it caused such an inconvenience in December not being able to get my money out If betway support sees this Contact me on+***8 please!!
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
20 Jan 2026, 09:41Hi Asandiswa,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply20 Jan 2026, 09:41
Official
Hi Asandiswa,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
AN
Asandiswa N's updateReviewer Update
20 Jan 2026, 13:31I wish to express my extreme dissatisfaction with the manner in which my account with Betway was handled. Shortly after submitting my complaint, I received a call from a Betway representative who assured me that the matter would be investigated and that I would be contacted with a resolution.
Several hours later, I received an email informing me that my account had been terminated due to a purported violation of their terms and conditions. I strongly dispute this decision as I was simply attempting to withdraw my funds and was not engaging in any activity that would warrant such action.
I am extremely concerned that my account was terminated without prior warning, resulting in the forfeiture of my balance. I believe this action is unfair and I am exploring my options, including seeking legal counsel and filing a complaint with the relevant gambling regulatory authorities.
I urgently request that Betway reconsider their decision and reinstate my account, or alternatively, provide a full refund of my outstanding balance. I await their response and reserve the right to escalate this matter further if necessary.
Several hours later, I received an email informing me that my account had been terminated due to a purported violation of their terms and conditions. I strongly dispute this decision as I was simply attempting to withdraw my funds and was not engaging in any activity that would warrant such action.
I am extremely concerned that my account was terminated without prior warning, resulting in the forfeiture of my balance. I believe this action is unfair and I am exploring my options, including seeking legal counsel and filing a complaint with the relevant gambling regulatory authorities.
I urgently request that Betway reconsider their decision and reinstate my account, or alternatively, provide a full refund of my outstanding balance. I await their response and reserve the right to escalate this matter further if necessary.
AN
Asandiswa N's update20 Jan 2026, 13:31
Reviewer Update
I wish to express my extreme dissatisfaction with the manner in which my account with Betway was handled. Shortly after submitting my complaint, I received a call from a Betway representative who assured me that the matter would be investigated and that I would be contacted with a resolution.
Several hours later, I received an email informing me that my account had been terminated due to a purported violation of their terms and conditions. I strongly dispute this decision as I was simply attempting to withdraw my funds and was not engaging in any activity that would warrant such action.
I am extremely concerned that my account was terminated without prior warning, resulting in the forfeiture of my balance. I believe this action is unfair and I am exploring my options, including seeking legal counsel and filing a complaint with the relevant gambling regulatory authorities.
I urgently request that Betway reconsider their decision and reinstate my account, or alternatively, provide a full refund of my outstanding balance. I await their response and reserve the right to escalate this matter further if necessary.
Several hours later, I received an email informing me that my account had been terminated due to a purported violation of their terms and conditions. I strongly dispute this decision as I was simply attempting to withdraw my funds and was not engaging in any activity that would warrant such action.
I am extremely concerned that my account was terminated without prior warning, resulting in the forfeiture of my balance. I believe this action is unfair and I am exploring my options, including seeking legal counsel and filing a complaint with the relevant gambling regulatory authorities.
I urgently request that Betway reconsider their decision and reinstate my account, or alternatively, provide a full refund of my outstanding balance. I await their response and reserve the right to escalate this matter further if necessary.
Betway - South Africa's replyOfficial
20 Jan 2026, 17:01Hi Asandiswa,
We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter.
You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions
This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter.
Regards,
Betway Team
We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter.
You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions
This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter.
Regards,
Betway Team
Betway - South Africa's reply20 Jan 2026, 17:01
Official
Hi Asandiswa,
We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter.
You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions
This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter.
Regards,
Betway Team
We have communicated with you over a follow-up phone call providing feedback regarding your query. We appreciate the time in allowing us to clarify the matter.
You can view the full Terms and Conditions here to understand the outcome of the review: Betway South Africa Terms And Conditions
This notice hereby serves to confirm that this case been attended to and that no further action is required regarding this matter.
Regards,
Betway Team