TM
Tshifhiwa M
1 reviews | Active since Jun 2025
21 Jun 2025, 06:42
Frustrating Account Lock and Review Process
Frustrating Account Lock and Review Process Rating: 1/5 I'm extremely disappointed with the service I've received from Betway. My account was locked for review four days ago, and I'm still waiting for feedback. The lack of communication and transparency is unacceptable.
Issues: No updates- No email, phone call, or message about the status of my account review. No timeline- No indication of how long the review process will take or what I can expect. No resolution- My account remains locked, and I'm unable to access my funds or place bets.
Expectations: Prompt communication- Regular updates on the status of my account review. Transparency- Clear information about the review process and expected timeline. Efficient resolution- A swift resolution to the issue, with my account unlocked or a clear explanation of the outcome.
The experience has been frustrating, and I'm considering exploring alternative betting platforms. If you're a Betway customer, be prepared for potential delays and lack of communication.
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
23 Jun 2025, 07:30Hi Tshifhiwa,
Thank you for your review and patience in awaiting a follow-up from us. We are investigating this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Thank you for your review and patience in awaiting a follow-up from us. We are investigating this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply23 Jun 2025, 07:30
Official
Hi Tshifhiwa,
Thank you for your review and patience in awaiting a follow-up from us. We are investigating this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Thank you for your review and patience in awaiting a follow-up from us. We are investigating this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
23 Jun 2025, 13:11 Hi Tshifhiwa,
Thank you for your review and patience in awaiting a follow-up from us.
Kindly note that we have requested a more detailed update regarding your account status and the review.
Once we have more information on the above account, we will provide you with feedback.
Regards, Betway Team
Thank you for your review and patience in awaiting a follow-up from us.
Kindly note that we have requested a more detailed update regarding your account status and the review.
Once we have more information on the above account, we will provide you with feedback.
Regards, Betway Team
Betway - South Africa's reply23 Jun 2025, 13:11
Official
Hi Tshifhiwa,
Thank you for your review and patience in awaiting a follow-up from us.
Kindly note that we have requested a more detailed update regarding your account status and the review.
Once we have more information on the above account, we will provide you with feedback.
Regards, Betway Team
Thank you for your review and patience in awaiting a follow-up from us.
Kindly note that we have requested a more detailed update regarding your account status and the review.
Once we have more information on the above account, we will provide you with feedback.
Regards, Betway Team
TM
Tshifhiwa M's updateReviewer Update
26 Jun 2025, 15:01Even today no update on my account
TM
Tshifhiwa M's update26 Jun 2025, 15:01
Reviewer Update
Even today no update on my account
Betway - South Africa's replyOfficial
26 Jun 2025, 16:07Hi Tshifhiwa,
Thank you for your review and for taking our call. We appreciate the time you took to bring this to our attention. We will follow up with further information to resolve this matter with you. We will keep in touch.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call. We appreciate the time you took to bring this to our attention. We will follow up with further information to resolve this matter with you. We will keep in touch.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply26 Jun 2025, 16:07
Official
Hi Tshifhiwa,
Thank you for your review and for taking our call. We appreciate the time you took to bring this to our attention. We will follow up with further information to resolve this matter with you. We will keep in touch.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call. We appreciate the time you took to bring this to our attention. We will follow up with further information to resolve this matter with you. We will keep in touch.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
TM
Tshifhiwa M's updateReviewer Update
01 Jul 2025, 11:43Betway has really failed me been promised a call on Thursday even today they haven't called tired of their slow agent who don't know how to do their job betway customer service is the worst of them all
TM
Tshifhiwa M's update01 Jul 2025, 11:43
Reviewer Update
Betway has really failed me been promised a call on Thursday even today they haven't called tired of their slow agent who don't know how to do their job betway customer service is the worst of them all
Betway - South Africa's replyOfficial
01 Jul 2025, 12:26Hi Tshifhiwa,
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
Betway - South Africa's reply01 Jul 2025, 12:26
Official
Hi Tshifhiwa,
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team