Frustrated customer

My account has remained blocked following a deposit of R2000.

2 weeks ago on a Wednesday,I contacted customer service department after discovering that I could no longer access my account.after waiting on the line for approximately an hour,I eventually managed to speak to a representative.unfortunately , I was not provided with a reason as to why my account had been blocked,I was however advised that I should regain access to my account within 24-48hours.

I have also sent an email regarding this matter,but I have not received any response.

It has now been well over the 24-48 hour timeframe,yet my account remains blocked.This situation is extremely frustrating, particularly as I have made repeated attempts to resolve the issue.Getting through to customer service has been extremely difficult,and the online self-service app has also not provided any assistance or resolution