Forced Full-Balance Staking Is Not Responsible Gambling

I’m raising this publicly because Betway SA is restricting withdrawals in a way that removes user discretion and responsible control.

I have uploaded all required documents to use your service, made multiple attempts to contact Betway on channels listed on their website and called support last Friday. Frank, your agent, we spoke, he said I would receive a follow-up email. I received nothing. Over the weekend, a withdrawal was automatically reversed internally, with no explanation.

Fees are not the issue. The issue is being told that I must stake my entire balance. Sports betting involves uncer*****y — even strong teams lose. Responsible gambling means choosing how much and when to wager, not being forced to risk everything.

I want to reduce my balance and continue betting responsibly, step by step. Instead, funds appear locked in and withdrawals reversed, while support channels (email, chat, phone) are unresponsive.

Betway, this approach does not align with responsible gambling principles. I am asking for clarity on the reversal, an end to forced full-balance staking, and a clear path to managing my account responsibly. Kabelo