TM
Tshegofatso M

1 reviews | Active since May 2024

10 May 2024, 08:23

Finally I got my money back

Good day

My Tshegofatso,

I'd like to take this time to thank Hellopeter family, for the help they gave to me, publishing my complain about Betway South Africa really made a huge difference.

Most of all I'd also like to thank the Western Cape Gambling and Racing Board, a few days after receiving my complaint, they spoke once and there were moments on my case, my money was returned.

Though I had a horrible and disgusting experience with Betway, out of all the USELESS AGENTS and MANAGERS of Betway SA, I'd love to thank the Agent by the name of Phophi, she really tried her best and gave me hope that I'll get my money back, thank you Phophi.

And also thanks to a Gentleman by name of Tony, you really played your part sir, thank you for your help.

Ncebo, Chris, Dineo, Michelle, Gimoor, Brice and the others, you guys really need to pull up your socks, that environment need Agents who knows what they are doing, people who'd go an extra mile to assist with our problems.

As for an Agent by the name of Thabiso, Yoooh, I really don't know how you got that Job, you don't even need training, you just don't belong there, horrible customer service, no soft skills, no telephonic etiquettes, talking to you was just a nightmare.

Team leader Karabo, though you dragged your feet to work on my case, thank you for your effort.

All thanks to Hellopeter, I finally got my money transferred into my bank account. Thank you.

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Replies (2)
Betway - South Africa
Betway - South Africa's reply10 May 2024, 09:21
Official
Hi Tshegofatso,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
  
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply17 May 2024, 07:57
Official
Hi Tshegofatso, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards,
Betway Team