ZG
Zarrana G

1 reviews | Active since Dec 2018

27 Sept 2023, 16:07

FICA validation

I can't rate Betway because I am still waiting for FICA VALIDATION and it has been over 5 days (120 hrs).

I can compliment the agent KAMO who actually escalated this for me and I hoping this will get sorted like yesterday already.

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply27 Sept 2023, 16:13
Official
 Hi  Zarrana, Thank you for your review and for your patience in awaiting a follow-up from us. 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 

Best regards,

ZG
Zarrana G's update27 Sept 2023, 16:16
Reviewer Update
Thank you, I await positive feedback!
Betway - South Africa
Betway - South Africa's reply28 Sept 2023, 07:32
Official
Hi  Zarrana,

Thank you for your review and for your patience in awaiting a follow-up from us. 

Kindly note that we have received confirmation from FICA that your account has now been approved.
 Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,Betway Team 

 

Best regards,

Betway - South Africa
Betway - South Africa's reply28 Sept 2023, 12:46
Official
 Hi  Zarrana, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,Betway Team 

Best regards,