JK
Johnson K
1 reviews | Active since Sept 2016
07 Feb 2023, 17:38
Fica Nightmare and Bad service
Good day, I am not getting any joy getting this matter resolved. I have been asked for the same thing over and over again! I don't know what to do NOW! I have been calling for the past 2 weeks. I have uploaded documents which have been approved by FICA! Why are my withdrawals being reversed? I have explained that when I deposited the R3800 it was a mistake. I can't even withdraw my winnings now! All I get is "Sorry For the inconvenience caused" MY ACCOUNT HAS BEEN FLAGGED BUT NOTHING IS BEING DONE. PLEASE EXPEDITE THIS MATTER ASAP! I have again attached all the required documents!
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Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
08 Feb 2023, 07:34 Hi Johnson , Thank you for your review and for your patience in awaiting a follow up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply08 Feb 2023, 07:34
Official
Hi Johnson , Thank you for your review and for your patience in awaiting a follow up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
08 Feb 2023, 09:46Hi Johnson,
Allow us to extend our apologies for the inconvenience caused and the frustration endured throughout this ordeal.
Our team is happy to advise that all the received documents are now vetted, approved, and saved on file.
Your account is now eligible for withdrawal processing requests - please raise one now, which our team will queue for payments and advise once completed.
One of our specialists will reach out to you via a call to discuss the matter in detail, especially deposits made into our environment and not fully wagered.
Regards,
Betway Team
Allow us to extend our apologies for the inconvenience caused and the frustration endured throughout this ordeal.
Our team is happy to advise that all the received documents are now vetted, approved, and saved on file.
Your account is now eligible for withdrawal processing requests - please raise one now, which our team will queue for payments and advise once completed.
One of our specialists will reach out to you via a call to discuss the matter in detail, especially deposits made into our environment and not fully wagered.
Regards,
Betway Team
Betway - South Africa's reply08 Feb 2023, 09:46
Official
Hi Johnson,
Allow us to extend our apologies for the inconvenience caused and the frustration endured throughout this ordeal.
Our team is happy to advise that all the received documents are now vetted, approved, and saved on file.
Your account is now eligible for withdrawal processing requests - please raise one now, which our team will queue for payments and advise once completed.
One of our specialists will reach out to you via a call to discuss the matter in detail, especially deposits made into our environment and not fully wagered.
Regards,
Betway Team
Allow us to extend our apologies for the inconvenience caused and the frustration endured throughout this ordeal.
Our team is happy to advise that all the received documents are now vetted, approved, and saved on file.
Your account is now eligible for withdrawal processing requests - please raise one now, which our team will queue for payments and advise once completed.
One of our specialists will reach out to you via a call to discuss the matter in detail, especially deposits made into our environment and not fully wagered.
Regards,
Betway Team