False withdrawal payout on Betway dashboard tracker

I am so disappointed by the way Betway has treated me as their client if it were up to me I would take it to social media that everyone would Rada deactivate their accounts with Betway and rather game with other platforms , Tuesday I won on fire strike please kindly see attached, and I made a withdrawal of R1300 via FNB ewallet and when I track it Tuesday around 19:00 pm it stated that it was paid out , when I dial *120*277# in my account there is no money, please kindly see attached I called in the call centre the agents were rude and not informative at all and told me to wait for 24 hours I did that and I called once more I was told to wait another 24hours it gets to a point where I am very frustrated I am told to now call fnb and ask for a statement first of all I waste a lot of airtime listening to fnb call prompts still no help, I honestly don’t know what to do now hence I’ve done screenshots with my phone I am beyond ****ed I want my money. I even was even told by another consultant that the ewallet was going to be reversed back to my Betway dashboard still today nothing.