EM
Edwin M
1 reviews | Active since Nov 2014
15 Mar 2022, 08:40
Failure to process withdrawal within stipulated time frames.
I have requested a withdrawal through standard bank instant money around midnight on Friday (11/03/2022), fair to say that they have stated that it takes 24 hours to process the payment, 4 days later its the 15th March and I have not received my withdrawal. Each and everyday their call centre consultants come up with a new excuse about delays and promise to prioritize your payment. I would strongly advise anyone who decides to use betway against it, I am moving to Sunbet for this reason and leaving the trash site alone.
Helpful (0)
Replies (4)0
Replies (4)EM
Edwin M's updateReviewer Update
15 Mar 2022, 15:40Hi Betway,
There is no resolution to the above mentioned matter, you have requested documents which I have uploaded on your app as requested and I am being told to wait for a further 72 hours over the 4 days which have already passed.
There is no resolution to the above mentioned matter, you have requested documents which I have uploaded on your app as requested and I am being told to wait for a further 72 hours over the 4 days which have already passed.
EM
Edwin M's update15 Mar 2022, 15:40
Reviewer Update
Hi Betway,
There is no resolution to the above mentioned matter, you have requested documents which I have uploaded on your app as requested and I am being told to wait for a further 72 hours over the 4 days which have already passed.
There is no resolution to the above mentioned matter, you have requested documents which I have uploaded on your app as requested and I am being told to wait for a further 72 hours over the 4 days which have already passed.
Betway - South Africa's replyOfficial
15 Mar 2022, 16:32Hi Edwin,
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply15 Mar 2022, 16:32
Official
Hi Edwin,
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
EM
Edwin M's updateReviewer Update
16 Mar 2022, 14:37Hi Betway,
Another day, another hour delay imposed on me, documents were requested yesterday and provided and additional documents to that were requested again and which have been promptly submitted then I am told I still need to wait another hours for verification, taking the total number of days to access my withdrawal to 7 days and that is provided I will access it anyway as currently it does not seem like it will happen. I just hope the public pays attention to reviews in order for them to make a better decision when choosing a betting site, you guys are bottom tier to say the least.
Another day, another hour delay imposed on me, documents were requested yesterday and provided and additional documents to that were requested again and which have been promptly submitted then I am told I still need to wait another hours for verification, taking the total number of days to access my withdrawal to 7 days and that is provided I will access it anyway as currently it does not seem like it will happen. I just hope the public pays attention to reviews in order for them to make a better decision when choosing a betting site, you guys are bottom tier to say the least.
EM
Edwin M's update16 Mar 2022, 14:37
Reviewer Update
Hi Betway,
Another day, another hour delay imposed on me, documents were requested yesterday and provided and additional documents to that were requested again and which have been promptly submitted then I am told I still need to wait another hours for verification, taking the total number of days to access my withdrawal to 7 days and that is provided I will access it anyway as currently it does not seem like it will happen. I just hope the public pays attention to reviews in order for them to make a better decision when choosing a betting site, you guys are bottom tier to say the least.
Another day, another hour delay imposed on me, documents were requested yesterday and provided and additional documents to that were requested again and which have been promptly submitted then I am told I still need to wait another hours for verification, taking the total number of days to access my withdrawal to 7 days and that is provided I will access it anyway as currently it does not seem like it will happen. I just hope the public pays attention to reviews in order for them to make a better decision when choosing a betting site, you guys are bottom tier to say the least.
Betway - South Africa's replyOfficial
16 Mar 2022, 16:01Hi Edwin,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply16 Mar 2022, 16:01
Official
Hi Edwin,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team