Extremely Poor Customer Support Experience

I am very disappointed with the customer service from Betway. Since the 19th, I have been trying repeatedly to get assistance through the live chat feature on the app, and today is already the 26th with still no proper help received.

Every single time I enter the app and request to speak to an agent, I am placed in a queue for hours. The biggest issue is that you cannot leave the chat screen while waiting, because if you exit the app or leave the chat, you are forced to start the entire process again from the beginning. This has wasted hours and hours of my time every day.

It is extremely frustrating and unacceptable that customers have to struggle this much just to get support. A company of this size should have a much more efficient and accessible customer service system in place.

I sincerely hope Betway improves their support response times and fixes the live chat system, because the current experience is honestly exhausting and unfair to customers.