RM
Ryanne M
1 reviews | Active since Oct 2010
02 Sept 2026, 10:10
Extremely Poor Customer Service – Pending Large Withdrawal
Extremely Poor Customer Service – Pending Large Withdrawal
I am extremely disappointed with the service I have received from Betway regarding a large pending withdrawal.
My withdrawal has been pending with no clear explanation or meaningful update as to what is causing the delay. This is a significant amount of money, and I should not have to continuously chase Betway for answers regarding my own funds.
What makes the situation even more frustrating is trying to contact customer support. Every time I call, I am left waiting for over an hour, often with no one answering the call. This is completely unacceptable, especially when the issue relates to a substantial withdrawal.
I understand that withdrawals may sometimes be subject to verification or processing, but customers deserve clear communication, reasonable response times and transparency.
I would like Betway to urgently investigate my withdrawal, provide me with a clear explanation for the delay, and confirm exactly when my funds will be released.
This level of customer service is extremely disappointing and needs to be addressed urgently.
Helpful (0)
Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
02 Sept 2026, 16:17Hi Ryanne, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
Betway - South Africa's reply02 Sept 2026, 16:17
Official
Hi Ryanne, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
RM
Ryanne M's updateReviewer Update
03 Sept 2026, 17:36Hi Betway Team,
Thank you for getting back to me.
Just to clarify, I spoke to Kiara yesterday via Betway’s online live chat. During our conversation, I explained the ongoing issues I have been experiencing with my withdrawals and the significant delays I have been facing.
Kiara advised me to upload my latest bank account confirmation letter and bank statements, as there appeared to be issues contributing to the delays with my withdrawals. I followed her instructions and uploaded the requested documents.
I also explained the issue I experienced with an Absa Cash Send withdrawal. I received the voucher number, but I never received the PIN via SMS, meaning I was unable to access the funds.
Regarding your attempts to contact me, I noticed that Terrell tried to call me today. Unfortunately, I was at my child’s soccer at the time and was unable to answer the call. This was the only phone call I have received from Betway since speaking to Kiara yesterday via the online live chat.
I am happy to speak to someone regarding the matter, so you are welcome to contact me again. However, I would appreciate it if you could please review the notes from my conversation with Kiara and the documents I have uploaded.
I appreciate the confirmation that my documents have been approved and that my most recent withdrawal was successfully processed. However, my concern is not only about that particular withdrawal. I have experienced repeated and extreme delays with my withdrawals, which is why I raised the complaint in the first place.
At this stage, I simply want to make sure that everything on my account is fully up to date, that there are no outstanding requirements, verification issues or restrictions, and that I will not continue experiencing these delays with future withdrawals.
I would also appreciate an update regarding the Absa Cash Send PIN, as I still have not received it.
Thank you, and I look forward to getting this matter properly resolved.
Thank you for getting back to me.
Just to clarify, I spoke to Kiara yesterday via Betway’s online live chat. During our conversation, I explained the ongoing issues I have been experiencing with my withdrawals and the significant delays I have been facing.
Kiara advised me to upload my latest bank account confirmation letter and bank statements, as there appeared to be issues contributing to the delays with my withdrawals. I followed her instructions and uploaded the requested documents.
I also explained the issue I experienced with an Absa Cash Send withdrawal. I received the voucher number, but I never received the PIN via SMS, meaning I was unable to access the funds.
Regarding your attempts to contact me, I noticed that Terrell tried to call me today. Unfortunately, I was at my child’s soccer at the time and was unable to answer the call. This was the only phone call I have received from Betway since speaking to Kiara yesterday via the online live chat.
I am happy to speak to someone regarding the matter, so you are welcome to contact me again. However, I would appreciate it if you could please review the notes from my conversation with Kiara and the documents I have uploaded.
I appreciate the confirmation that my documents have been approved and that my most recent withdrawal was successfully processed. However, my concern is not only about that particular withdrawal. I have experienced repeated and extreme delays with my withdrawals, which is why I raised the complaint in the first place.
At this stage, I simply want to make sure that everything on my account is fully up to date, that there are no outstanding requirements, verification issues or restrictions, and that I will not continue experiencing these delays with future withdrawals.
I would also appreciate an update regarding the Absa Cash Send PIN, as I still have not received it.
Thank you, and I look forward to getting this matter properly resolved.
RM
Ryanne M's update03 Sept 2026, 17:36
Reviewer Update
Hi Betway Team,
Thank you for getting back to me.
Just to clarify, I spoke to Kiara yesterday via Betway’s online live chat. During our conversation, I explained the ongoing issues I have been experiencing with my withdrawals and the significant delays I have been facing.
Kiara advised me to upload my latest bank account confirmation letter and bank statements, as there appeared to be issues contributing to the delays with my withdrawals. I followed her instructions and uploaded the requested documents.
I also explained the issue I experienced with an Absa Cash Send withdrawal. I received the voucher number, but I never received the PIN via SMS, meaning I was unable to access the funds.
Regarding your attempts to contact me, I noticed that Terrell tried to call me today. Unfortunately, I was at my child’s soccer at the time and was unable to answer the call. This was the only phone call I have received from Betway since speaking to Kiara yesterday via the online live chat.
I am happy to speak to someone regarding the matter, so you are welcome to contact me again. However, I would appreciate it if you could please review the notes from my conversation with Kiara and the documents I have uploaded.
I appreciate the confirmation that my documents have been approved and that my most recent withdrawal was successfully processed. However, my concern is not only about that particular withdrawal. I have experienced repeated and extreme delays with my withdrawals, which is why I raised the complaint in the first place.
At this stage, I simply want to make sure that everything on my account is fully up to date, that there are no outstanding requirements, verification issues or restrictions, and that I will not continue experiencing these delays with future withdrawals.
I would also appreciate an update regarding the Absa Cash Send PIN, as I still have not received it.
Thank you, and I look forward to getting this matter properly resolved.
Thank you for getting back to me.
Just to clarify, I spoke to Kiara yesterday via Betway’s online live chat. During our conversation, I explained the ongoing issues I have been experiencing with my withdrawals and the significant delays I have been facing.
Kiara advised me to upload my latest bank account confirmation letter and bank statements, as there appeared to be issues contributing to the delays with my withdrawals. I followed her instructions and uploaded the requested documents.
I also explained the issue I experienced with an Absa Cash Send withdrawal. I received the voucher number, but I never received the PIN via SMS, meaning I was unable to access the funds.
Regarding your attempts to contact me, I noticed that Terrell tried to call me today. Unfortunately, I was at my child’s soccer at the time and was unable to answer the call. This was the only phone call I have received from Betway since speaking to Kiara yesterday via the online live chat.
I am happy to speak to someone regarding the matter, so you are welcome to contact me again. However, I would appreciate it if you could please review the notes from my conversation with Kiara and the documents I have uploaded.
I appreciate the confirmation that my documents have been approved and that my most recent withdrawal was successfully processed. However, my concern is not only about that particular withdrawal. I have experienced repeated and extreme delays with my withdrawals, which is why I raised the complaint in the first place.
At this stage, I simply want to make sure that everything on my account is fully up to date, that there are no outstanding requirements, verification issues or restrictions, and that I will not continue experiencing these delays with future withdrawals.
I would also appreciate an update regarding the Absa Cash Send PIN, as I still have not received it.
Thank you, and I look forward to getting this matter properly resolved.