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Wayne S

1 reviews | Active since Sept 2023

02 Jul 2025, 07:30

Extremely Not Happy With MY MONEY being missing

Hi, So this happened twice now, in a row. I request for the winnings to be withdrawn Via the Standard bank Voucher pin method. i received the first voucher number and pin, but i did not immediately draw the money as i was a bit busy with work commitments, so i leave it(it is safe... i am the only one receiving the voucher details? correct????) The Next evening i play again, i win and requested a Voucher number, same as the previous night. Same thing i do not withdraw the money as i decided to do so in the morning on my way to work . I eventually get to an ATM to get my Cash, just to find out that both the voucher pin's has been used......... but how..... I call Betway were i was told to call standard bank as it is not there problem i don't have my money. Standard Bank was called just to be told that i need to call betway because my details has been shared somehow, I then call betway AGAIN were AGAIN i was told that the bank needs to tell me where the money is not them.

So now please tell me why must i be the one calling around trying to find MY money, In the BETWAY app under the heading "'Notifications'' there is no message showing that i requested a withdrawal or that the withdrawal money has been sent and collected, like the previous times. Best of all is, according to standard bank the money was paid to a "'Wallet'' 3 min after i requested for the withdrawal , I don't even have the App installed on my Phone nor have i ever registered for the APP, Now i have been forced to involve a 3 Party i.e. Hello Peter to try and resolve the issue of MY missing money.

SO NOW WHERE IS MY MONEY???????????

0
Replies (8)
Betway - South Africa
Betway - South Africa's reply02 Jul 2025, 07:43
Official
Hi Wayne,  Thank you for your review and for your patience in awaiting a follow-up from us. 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply04 Jul 2025, 18:11
Official
Hi Wayne, 
Thank you for your review and for your patience in awaiting a follow-up from us. 

We have communicated to you privately on this platform, providing feedback regarding your query. 

Regards, 
Betway Team 
WS
Wayne S's update12 Jul 2025, 06:12
Reviewer Update
So nothing has been resolved, i went to the bank to get the proof that the two withdrawals i requested, was made from betway and was withdrawn 3min after i made the request. But please explain to me HOW THE HELL could i have withdrawn the money if i only received the voucher pin's the next morning, and that i have in fiscal proof, but yet still betway says that it is not there problem. Well between Betway and Standerdbank i want my money and i am not making any more calls or visiting any branch, this is not my stuff up!!!!! I want my money or i am making this even more public than Hellopeter. I will use ALL my contacts to make sure the whole of South Africa would know about this, and apparently i am not the only one that this has been done to.
If no one else has the guts to take on a "company" like Betway.....I will and it WILL cost you more than my small payout.
P.s This is definitely not threatening, but this is a Promise, so please go ahead and see if i am bluffing!!
Betway - South Africa
Betway - South Africa's reply14 Jul 2025, 06:15
Official
Hi Wayne, 

We are still looking into your query and will let you know as soon as we have feedback on the status of your account. 

We appreciate your patience. 

Regards,
Betway Tea
WS
Wayne S's update17 Jul 2025, 13:56
Reviewer Update
3 days Later and nothing but Silence, the company is Very Very eager to collect your money, with in detail videos and messages how to deposit and play quickly. But low and behold you have a Genuine Problem with money that never came from there side even if you provide ALL the evidence and documentation, screen shots and all. They still will try and find a way to ***** you and not pay your "Fairly winnings".

I am Really Disgusted with the level of service and Customer Support.
Betway - South Africa
Betway - South Africa's reply18 Jul 2025, 16:05
Official
Hi Wayne, 

We are still looking into your query and will let you know as soon as we have feedback on the status of your account. 

We appreciate your patience. 

Regards,
Betway TeaM
WS
Wayne S's update23 Jul 2025, 22:48
Reviewer Update
O yes sure you would hide behind the legal jargon, as "You Big Company's Always do"' instead of trying to solve the problem that clearly came from your side, i will not be surprised if the breach came from one of your employees as all and any correspondence i had with ANY one regarding my account was done using YOUR channels. For the First time EVER in my life i must accept that i have been ****med and this by a company that is trying to keep a clean name and What makes it even worse is that This Fare Company so called is a sponsor of "'Our World Cup Winning Springboks'', what a disappointment. I think it might be a good idea to let SARU know of what is happening behind the scenes and That BETWAY is using ****** Money to fund there part of the deal. You can keep my account suspended as i am not interested in being linked to BETWAY at all, i never thought that a so called BIG company would let this happen to there clients and then do not even have the Guts to admit that they were wrong, i would much rather go with lotto star, at least they do not ***** the clients money, instead they pay out more than they collect. But not to worry you will see my complaint SOON on every social media page and one or two BILLBOARDS as well. it would have been a smarter choice just to refund my money, like you suggested in one of you messages. but it is what it is....
See you in the Social pages, radio and then T.V to round it off
Betway - South Africa
Betway - South Africa's reply24 Jul 2025, 08:02
Official
 Hi Wayne,  
 We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations. 
 
 Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
 
 Thank you again for your valuable feedback.
 
 Regards,
 Betway Team