MT
Malapaagatswane T

1 reviews | Active since Nov 2021

27 Feb 2026, 08:51

Extremely Frustrating Withdrawal Experience

I am very disappointed with my experience on Betway. After winning and attempting to withdraw my funds, my withdrawals keep getting reversed without clear explanation. This has happened multiple times, and it is extremely frustrating.

I have followed the required withdrawal process, yet the funds are returned to my betting account instead of being paid out. The lack of transparency and proper communication regarding why the reversals are happening is concerning.

When customers win, they should be able to access their money without unnecessary delays or repeated reversals. This experience has seriously affected my trust in the platform.

I hope Betway addresses this issue urgently and improves their withdrawal process, because at the moment, this has been a very negative experience.

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Replies (2)
Betway - South Africa
Betway - South Africa's reply27 Feb 2026, 09:15
Official
Hi  Malapaagatswane, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply27 Feb 2026, 12:03
Official
Hi Malapaagatswane,    Thank you for your review and for your patience in awaiting a follow-up from us.    We have communicated with you privately on this platform, providing feedback regarding your query.    Regards,  Betway Team