NS
Nicole S
1 reviews | Active since Nov 2021
07 Jan 2026, 08:48
Enquiry urgent
While Betway is the number 1 best betting platform I am disappointed the cash bonuses were put on hold. Clients were not notified about it and just like that who knows till when we need to wait for it to up and running again.
I do feel more communication on this would’ve been better. I am one of the VIP clients and I was advised that all bonuses will be up again today however this is clearly not the case. Can anyone advise when cash bonuses will be back up and running again please.
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Betway - South Africa's replyOfficial
07 Jan 2026, 12:26Hi Nicole,
Thank you for taking the time to share your feedback and for your loyalty to Betway over the years.
We are truly sorry to hear about the frustration and disappointment you’ve experienced, as this is never the impression we want to leave with our valued customers.
We would like to clarify that certain benefits, including bonuses, have been placed on hold while we work on preparing new offers and enhanced bonus programs for the new year. We understand how this change may have impacted your experience and sincerely appreciate your patience as these updates are finalised.
One of our team members will be in contact with you today to address your concerns directly and to follow up on the status of your account. This will give us the opportunity to better understand your experience and ensure your feedback is escalated accordingly.
Thank you again for raising this with us. Your comments are invaluable as we continue to improve our service and customer experience.
Regards,
The Betway Team
Thank you for taking the time to share your feedback and for your loyalty to Betway over the years.
We are truly sorry to hear about the frustration and disappointment you’ve experienced, as this is never the impression we want to leave with our valued customers.
We would like to clarify that certain benefits, including bonuses, have been placed on hold while we work on preparing new offers and enhanced bonus programs for the new year. We understand how this change may have impacted your experience and sincerely appreciate your patience as these updates are finalised.
One of our team members will be in contact with you today to address your concerns directly and to follow up on the status of your account. This will give us the opportunity to better understand your experience and ensure your feedback is escalated accordingly.
Thank you again for raising this with us. Your comments are invaluable as we continue to improve our service and customer experience.
Regards,
The Betway Team
Betway - South Africa's reply07 Jan 2026, 12:26
Official
Hi Nicole,
Thank you for taking the time to share your feedback and for your loyalty to Betway over the years.
We are truly sorry to hear about the frustration and disappointment you’ve experienced, as this is never the impression we want to leave with our valued customers.
We would like to clarify that certain benefits, including bonuses, have been placed on hold while we work on preparing new offers and enhanced bonus programs for the new year. We understand how this change may have impacted your experience and sincerely appreciate your patience as these updates are finalised.
One of our team members will be in contact with you today to address your concerns directly and to follow up on the status of your account. This will give us the opportunity to better understand your experience and ensure your feedback is escalated accordingly.
Thank you again for raising this with us. Your comments are invaluable as we continue to improve our service and customer experience.
Regards,
The Betway Team
Thank you for taking the time to share your feedback and for your loyalty to Betway over the years.
We are truly sorry to hear about the frustration and disappointment you’ve experienced, as this is never the impression we want to leave with our valued customers.
We would like to clarify that certain benefits, including bonuses, have been placed on hold while we work on preparing new offers and enhanced bonus programs for the new year. We understand how this change may have impacted your experience and sincerely appreciate your patience as these updates are finalised.
One of our team members will be in contact with you today to address your concerns directly and to follow up on the status of your account. This will give us the opportunity to better understand your experience and ensure your feedback is escalated accordingly.
Thank you again for raising this with us. Your comments are invaluable as we continue to improve our service and customer experience.
Regards,
The Betway Team