Empty promises

Dear Betway Team,

I am writing to express my absolute disgust and fury at the way my issue is being handled. This entire experience has been a masterclass in terrible customer service and broken promises.

You have now TERMINATED my account, yet you are still holding my money . On November 27th, I was given a firm commitment that my funds would be processed within 7-10 business days. Now, I am being told to wait for another 7-10 business days, pushing the expected date to December 5th-10th. This is completely unacceptable.

I want a clear and immediate answer: Why is a "special withdrawal" that was already approved taking an additional 7-10 days? What exactly are you doing with my money during this time?

Do not send me another automated response blaming "thorough checks and balances." You have already terminated the account and completed your so-called "review." There is no justification for this further delay. This seems to be your standard operating procedure – to frustrate customers and *******ly withhold funds, hoping they will give up.

Let me be very clear: I will not give up. I demand you process my full remaining balance of R 1,275.00 immediately. The 15% fee you deducted is already questionable, but to then delay the payment is adding insult to injury.

This entire ordeal has shown me exactly how Betway treats its customers. I would never, under any circumstances, recommend Betway to anyone. You are, without a doubt, the worst and most dishonest company I have ever had the misfortune of dealing with.

Consider this a formal complaint. If my funds are not processed and in my account within the last day as promised as first which is on the 3rd of December I will be left with no choice but to escalate this matter to the relevant gambling authority and consumer protection bodies.

Enough is enough. I expect action, not more empty words.

Sincerely,

Sinoluhle