YM
Yoli M
1 reviews | Active since Feb 2017
03 Oct 2025, 20:34
Dissatisfied !!!
My account was hacked my winnings were converted to vouchers & now no one seems to be assisting me on TIME with re-activating my Betway account I have sent through an email with requested documents & I have had no response I spoke to Thabang today who couldn’t even give me a specific TAT on when this will be SORTED out I need someone to URGENTLY have my query looked at & have my account REACTIVATED so I am on time for this weekends games !!
Helpful (0)
Replies (6)0
Replies (6)YM
Yoli M's updateReviewer Update
05 Oct 2025, 12:57There is JUST NO SENSE OF URGENCY with u guys !!
YM
Yoli M's update05 Oct 2025, 12:57
Reviewer Update
There is JUST NO SENSE OF URGENCY with u guys !!
Betway - South Africa's replyOfficial
06 Oct 2025, 05:59Hi Yoli, Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
Betway - South Africa's reply06 Oct 2025, 05:59
Official
Hi Yoli, Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
YM
Yoli M's updateReviewer Update
06 Oct 2025, 12:51Please can we prompt about it I already missed out on weekend games a lot of money can this be attended to 2day I did send through my id copy & myself holding my id as requested to the FICA email on the 3rd Oct 2025 already this is urgent ‼️
YM
Yoli M's update06 Oct 2025, 12:51
Reviewer Update
Please can we prompt about it I already missed out on weekend games a lot of money can this be attended to 2day I did send through my id copy & myself holding my id as requested to the FICA email on the 3rd Oct 2025 already this is urgent ‼️
Betway - South Africa's replyOfficial
07 Oct 2025, 09:13 Hi Yoli, Thank you for your review.
Kindly note that we have been trying to contact you regarding this matter, and all calls have gone to voicemail.
Please advise us on a suitable time that we can contact you. We look forward to your reply.
Regards,Betway Team
Kindly note that we have been trying to contact you regarding this matter, and all calls have gone to voicemail.
Please advise us on a suitable time that we can contact you. We look forward to your reply.
Regards,Betway Team
Betway - South Africa's reply07 Oct 2025, 09:13
Official
Hi Yoli, Thank you for your review.
Kindly note that we have been trying to contact you regarding this matter, and all calls have gone to voicemail.
Please advise us on a suitable time that we can contact you. We look forward to your reply.
Regards,Betway Team
Kindly note that we have been trying to contact you regarding this matter, and all calls have gone to voicemail.
Please advise us on a suitable time that we can contact you. We look forward to your reply.
Regards,Betway Team
YM
Yoli M's updateReviewer Update
07 Oct 2025, 13:11I am still struggling the reset OTP not coming through at all now it says I must contact url even after sending me a a txt to say my FICA has been approved someone please call me urgently I am beyond frustrated now please I am always available everyday from 11am - 3pm I am awaiting ur call 📲 TODAY please let’s put some urgency in my request it’s been like this since the 3rd OCT !!
YM
Yoli M's update07 Oct 2025, 13:11
Reviewer Update
I am still struggling the reset OTP not coming through at all now it says I must contact url even after sending me a a txt to say my FICA has been approved someone please call me urgently I am beyond frustrated now please I am always available everyday from 11am - 3pm I am awaiting ur call 📲 TODAY please let’s put some urgency in my request it’s been like this since the 3rd OCT !!
Betway - South Africa's replyOfficial
10 Oct 2025, 10:31 Hi Yoli,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply10 Oct 2025, 10:31
Official
Hi Yoli,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team