Disheartening account lock.

Just opened a new account, placed bets then all of the sudden I can’t access it as it was saying that I inserted the wrong password/username. I then had to do multiple password resets and still I experienced the same thing. After calling customer service I was told that my account was locked and that documents were required. I was told 3 different informations by the agents one even disputing the information I got from the others. It is really draining to be going through all of this especially when I didn’t even know that it was locked. Why can’t we verify our accounts without having to lock them? At least allow us to view our bets. I hope I’ll receive the link to submit my documents within 48 hrs although I’ve already emailed them to ***.