MS
Micheala S
1 reviews | Active since Jan 2020
13 Feb 2026, 15:42
Disgusting service
The most terrible customer service ever. I have contacted your chat twice, hold on for one hour without getting any assistance. All I need is for my voucher pin to be resent to me. I made a standard Bank instant money withdrawal of R200 6 August 2023 which I did not redeem, the bank has called me to advise on this however Betway does not give the bank the option to resend the pin. I have held on the line for hours for your agent without any help. I need this resolved asap!!
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
13 Feb 2026, 16:31Hi Micheala,
Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us
Regards,
Betway Team
Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us
Regards,
Betway Team
Betway - South Africa's reply13 Feb 2026, 16:31
Official
Hi Micheala,
Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us
Regards,
Betway Team
Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.
As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us
Regards,
Betway Team
MS
Micheala S's updateReviewer Update
16 Feb 2026, 13:05Good day.
My query still has not been resolved. Friday's phone call did say 24-72 hours it's now pass that. This morning you advised me to take my sim out I done that and still nothing has been done. This is very unprofessional customer service.
My query still has not been resolved. Friday's phone call did say 24-72 hours it's now pass that. This morning you advised me to take my sim out I done that and still nothing has been done. This is very unprofessional customer service.
MS
Micheala S's update16 Feb 2026, 13:05
Reviewer Update
Good day.
My query still has not been resolved. Friday's phone call did say 24-72 hours it's now pass that. This morning you advised me to take my sim out I done that and still nothing has been done. This is very unprofessional customer service.
My query still has not been resolved. Friday's phone call did say 24-72 hours it's now pass that. This morning you advised me to take my sim out I done that and still nothing has been done. This is very unprofessional customer service.
MS
Micheala S's updateReviewer Update
16 Feb 2026, 14:59It is now half the day gone and I have still not been assisted. Why do you pretend and call customers if you know very well that you not going to be of assistance and give false promises
MS
Micheala S's update16 Feb 2026, 14:59
Reviewer Update
It is now half the day gone and I have still not been assisted. Why do you pretend and call customers if you know very well that you not going to be of assistance and give false promises