Hellopeter
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Mzwandile N

1 reviews | Active since Jul 2018

09 Feb 2023, 10:16

Disgusting customer service

I won a bet but it has not resulted for over 24 hours now. I log this on the chat box and provided all the details an fortunately lost connection but the agent saw all the details about my query but failed to escalate or results the bet.

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply09 Feb 2023, 10:34
Official
Hi Mzwandile,
 
Thank you for your review and for your patience in awaiting a follow up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
 
Regards,
Betway Team

Betway - South Africa
Betway - South Africa's reply09 Feb 2023, 11:45
Official
Hi Mzwandile,

Please excuse the overdue action with regard to resulting your bet slip. 

We are happy to advise that the ticket status is now changed from pending to win, with the full payout loaded into your Betway ***.66

Our team apologizes for the inconvenience caused and the frustration endured. 

Regards,
Betway Team