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KW
Kim W

1 reviews | Active since Dec 2025

10 Dec 2025, 12:06

DISGUSTING

Hi, I've tried withdrawing for over a month. Used different methods, waited, contacted, emailed, messaged on Facebook, but since no help received! Today my money just hopped back into the betway acc after waiting yet again, tried withdrawing and it says error occurred?! What is going on?!!!!!??

0
Replies (24)
Betway - South Africa
Betway - South Africa's reply10 Dec 2025, 12:36
Official
Hi Kim,    Thank you for your review and patience in awaiting a follow-up from us.   We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions.  We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly.  Kindly allow us some time for to provide updates on your account. Thanks for your patience and for choosing Betway.  And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage   Regards,  Betway Team   
KW
Kim W's update10 Dec 2025, 12:45
Reviewer Update
Its been over a month? I need that money urgently! As explained previously. You cant tell me that my account is being reviewed for such a long period? Please just assist me!
Betway - South Africa
Betway - South Africa's reply10 Dec 2025, 12:48
Official
Hi Kim,   We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.    One of our team members will follow up with you soon to address any concerns you may have.   Thank you for sharing the thrill and the love of the game with us as part of the Betway family.    And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage    Regards,  Betway Team 
KW
Kim W's update10 Dec 2025, 13:32
Reviewer Update
Where will they follow up with me? On this platform?
KW
Kim W's update12 Dec 2025, 11:41
Reviewer Update
On email you mention that my account is being terminated? But what about my money?!!!!
KW
Kim W's update12 Dec 2025, 13:03
Reviewer Update
Where's my R1700 since you are terminating my Betway account? After endless attempts to get my cash, no help received!
KW
Kim W's update15 Dec 2025, 16:09
Reviewer Update
PAY MY R1700 it was my own money!!!!!!!!!!!!!!!!?
Betway - South Africa
Betway - South Africa's reply15 Dec 2025, 17:18
Official
Hi Kim,  

Thank you for your review and for your patience in awaiting a follow-up from us.  

We have communicated to you privately on this platform, providing feedback regarding your query. 

Please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
Regards, Betway Team 
KW
Kim W's update19 Dec 2025, 10:20
Reviewer Update
I haven't done anything wrong but just requested my R1700! Please assist me in getting my money
KW
Kim W's update22 Dec 2025, 08:52
Reviewer Update
Please pay back my R1700 i worked hard for that money!
Betway - South Africa
Betway - South Africa's reply22 Dec 2025, 09:10
Official
Hi Kim,  

Thank you for your review and for your patience in awaiting a follow-up from us.  

We have communicated to you privately on this platform, providing feedback regarding your query.

This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.

Please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
Regards, Betway Team 
KW
Kim W's update22 Dec 2025, 09:20
Reviewer Update
PAY MY MONEY?!!!!!!!!!!!!!!!!!!
KW
Kim W's update22 Dec 2025, 09:20
Reviewer Update
PAY MY MONEY IT DOESN'T BELONG TO YOU
Betway - South Africa
Betway - South Africa's reply22 Dec 2025, 11:10
Official
Hi Kim,  Thank you for your patience in awaiting a follow-up from us.   Following a thorough investigation, please be advised that your account has been permanently closed in accordance with our Terms and Conditions.    Should you have any questions regarding your account status feel free to contact our support team directly at  https://www.betway.co.za/contactpage   Regards,  Betway Team 
KW
Kim W's update02 Jan 2026, 12:57
Reviewer Update
Hi its been 3 months! Please pay my R1700 back.

KW
Kim W's update05 Jan 2026, 11:10
Reviewer Update
Good day,
I was told that you would assist me with a special withdrawal, as well as unlocking my account. Its been 24hrs since I've sent my FICA documents.
Please advise what i should do next? I truly appreciate that finally some help is being provided.
Betway - South Africa
Betway - South Africa's reply05 Jan 2026, 17:09
Official
Hi Kim,    Please be advised that your account has been permanently closed in accordance with our Terms and Conditions.  We have communicated with you privately on this platform, providing feedback regarding your query.
You can view the full Terms and Conditions here:  Betway South Africa Terms And Conditions 
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.

Regards, Betway Team 
KW
Kim W's update14 Jan 2026, 13:32
Reviewer Update
Your team on Facebook has told me they'd help me with a special withdrawal that was 3 weeks back, they requested FICA documents which i sent, now they're getting back to me saying they cannot give me my money!!!!!!! I worked hard for my money!!!!!! Please flippen pay me
KW
Kim W's update14 Jan 2026, 13:33
Reviewer Update
You guys are ****ing dusting
KW
Kim W's update14 Jan 2026, 13:46
Reviewer Update
I've laid a complaint with the Western Cape Gambling and Racing Board.
This is not on and I am certainly not going to let this one slide, not money that I've worked hard for!
KW
Kim W's update14 Jan 2026, 17:20
Reviewer Update
Go talk *** elsewhere. I want my ****ing money!
KW
Kim W's update15 Jan 2026, 08:04
Reviewer Update
GIVE ME MY FLIPPEN MONEY
KW
Kim W's update15 Jan 2026, 11:10
Reviewer Update
SEND MY FLIPPEN MONEY
Betway - South Africa
Betway - South Africa's reply15 Jan 2026, 12:35
Official
Hi Kim,    Please be advised that your account has been permanently closed in accordance with our Terms and Conditions.  We have communicated with you privately on this platform, providing feedback regarding your query.
You can view the full Terms and Conditions here:  Betway South Africa Terms And Conditions 
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.

Regards, Betway Team