IM
Ike M

1 reviews | Active since Mar 2018

03 Jul 2024, 17:41

Disappointed with Betway: Unauthorized Withdrawal and Poor Customer Service

I always thought Betway was the most secure betting site that I could trust with my money until they did me wrong. There was a withdrawal from my account that I did not authorize. When I called the Betway customer care center to find out what happened, I was extremely disappointed by the service I received. The agent told me they couldn't help me, which was incredibly frustrating.

What's even more concerning is how they verify users' information before processing withdrawals. It raises serious questions about their security measures and overall trustworthiness.

This experience has made me lose faith in Betway, and I am now considering switching to another betting site. If you value your money and want reliable customer service, I would advise looking elsewhere.

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply03 Jul 2024, 18:50
Official
Hi Ike, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team    
IM
Ike M's update04 Jul 2024, 18:18
Reviewer Update
image.png 12.06 KBaccount still locked
Betway - South Africa
Betway - South Africa's reply05 Jul 2024, 07:56
Official
 
Hi Ike, 

Please confirm that the password has been updated for the account?

Regards, 
Betway Team