HT
Henry T
1 reviews | Active since Mar 2022
08 Jun 2023, 20:47
Disappointed regular player
It Happened twice that I deposit money to play but when I go the game there is no money to play with. I tried contacting them via email but to no avail. And the money never came back. I love playing the game but is now always scared to deposit money to loose it all without playing the game.
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Replies (1)
Betway - South Africa's replyOfficial
09 Jun 2023, 06:31Hi Henry,
Thank you for the review, please pardon the delayed reply.
Our team is sorry to learn that you experienced issued when trying to effect a deposit into your Betway account.
The only presence we have is online and system timeouts tend to happen from time to time, something we have no full control over.
Nonetheless, we are here to assist - for us to effective in our aid, we kindly ask that you provide us with all the proof of deposits either drawn from your mobile banking app or internet banking facilities, to which we'll escalate to our banking team for manual tracking and load once funds are located.
You're welcome to mail the valid documents to *** for us to fast-track the locating processing.
Regards,
Betway Team
Thank you for the review, please pardon the delayed reply.
Our team is sorry to learn that you experienced issued when trying to effect a deposit into your Betway account.
The only presence we have is online and system timeouts tend to happen from time to time, something we have no full control over.
Nonetheless, we are here to assist - for us to effective in our aid, we kindly ask that you provide us with all the proof of deposits either drawn from your mobile banking app or internet banking facilities, to which we'll escalate to our banking team for manual tracking and load once funds are located.
You're welcome to mail the valid documents to *** for us to fast-track the locating processing.
Regards,
Betway Team
Best regards,
Betway - South Africa's reply09 Jun 2023, 06:31
Official
Hi Henry,
Thank you for the review, please pardon the delayed reply.
Our team is sorry to learn that you experienced issued when trying to effect a deposit into your Betway account.
The only presence we have is online and system timeouts tend to happen from time to time, something we have no full control over.
Nonetheless, we are here to assist - for us to effective in our aid, we kindly ask that you provide us with all the proof of deposits either drawn from your mobile banking app or internet banking facilities, to which we'll escalate to our banking team for manual tracking and load once funds are located.
You're welcome to mail the valid documents to *** for us to fast-track the locating processing.
Regards,
Betway Team
Thank you for the review, please pardon the delayed reply.
Our team is sorry to learn that you experienced issued when trying to effect a deposit into your Betway account.
The only presence we have is online and system timeouts tend to happen from time to time, something we have no full control over.
Nonetheless, we are here to assist - for us to effective in our aid, we kindly ask that you provide us with all the proof of deposits either drawn from your mobile banking app or internet banking facilities, to which we'll escalate to our banking team for manual tracking and load once funds are located.
You're welcome to mail the valid documents to *** for us to fast-track the locating processing.
Regards,
Betway Team
Best regards,