MN
Mthobisi N

1 reviews | Active since Dec 2015

24 Aug 2020, 12:37

Disappointed by the poor service.

It's all fun and games when you're losing money with Betway. So much so that even if you win, they'll still show a loss for you and fail to assist you if you query it with them.

I placed a bet on the 18/07/2020 that then came back as a loss.

I queried the validity of the loss from the 21/07/2020 onwards on different platforms and to this very day, I've gotten no answers. The closest I came to an answer was when I was told a "Relevant Department" would check my slip.

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply24 Aug 2020, 12:45
Official
 Hi Mtho,   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 

Betway - South Africa
Betway - South Africa's reply24 Aug 2020, 13:40
Official
 Hi Mtho, Thank you for your review.  A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.  Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.  Regards, Betway Team