BS
Bulelwa S
1 reviews | Active since Jan 2025
28 Mar 2025, 16:53
Disappointed at betway South Africa
I'm extremely disappointed with the way betway treated me. I deposited money to my betway account via EFT using my bank App and not betway pay. The money didn't show in my betway account. I contacted betway immediately on Wednesday the 19th and spoke with the Agent who asked that I send the screen shot. I was asked to wait for 24 or 48 hours for the money to reflect and I've been waiting since then. It's 10 days now betway hasn't returned the money.
I spoke with 4 Agents and 2 asked for a screen shot and 2 for my banking statement but nothing happened. I'm very disappointed at betway South Africa. It's not right to treat your customers this way.
I hope betway will see this review and fix this issue.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
30 Mar 2025, 01:45Hi Bulelwa,
We appreciate your feedback and are grateful for the time you dedicated to bringing this matter to our attention.
At Betway, we value all types of feedback—whether positive, neutral, or negative—as it plays a crucial role in helping us improve our services and deliver the best betting experience for our customers.
We ask for your understanding as we conduct a thorough investigation into this issue. Rest assured, our team will keep you informed as soon as we have updates or if we need additional information.
Once we have resolved the matter, we will promptly communicate the outcome to you to ensure everything is settled.
In the meantime, should you need any assistance, please do not hesitate to contact us directly. Our support team is available around the clock at: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply30 Mar 2025, 01:45
Official
Hi Bulelwa,
We appreciate your feedback and are grateful for the time you dedicated to bringing this matter to our attention.
At Betway, we value all types of feedback—whether positive, neutral, or negative—as it plays a crucial role in helping us improve our services and deliver the best betting experience for our customers.
We ask for your understanding as we conduct a thorough investigation into this issue. Rest assured, our team will keep you informed as soon as we have updates or if we need additional information.
Once we have resolved the matter, we will promptly communicate the outcome to you to ensure everything is settled.
In the meantime, should you need any assistance, please do not hesitate to contact us directly. Our support team is available around the clock at: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's replyOfficial
31 Mar 2025, 10:01Hi Bulelwa,
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
Betway - South Africa's reply31 Mar 2025, 10:01
Official
Hi Bulelwa,
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
Betway - South Africa's replyOfficial
03 Apr 2025, 15:58Hi Bulelwa,
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
Betway - South Africa's reply03 Apr 2025, 15:58
Official
Hi Bulelwa,
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team
We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.
Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.
Thank you again for your valuable feedback.
Regards,
Betway Team