CA
Crystal A
1 reviews | Active since Feb 2024
10 Jan 2025, 21:24
Disappointed
Whole day I've been trying to get my query through to you guys..and I had to resend the same message for more than 10 times already,because the chats would keep on going out. This morning I had a r91 in my account,and I placed a bet of r18 on aviator. After aviator took my bet there was only a r50 something left in my account,meaning they took the wager twice. I tried going into my transaction summary thinking that maybe the fault was on my side,but it just won't let me see past 10am bets that were placed. I tried refreshing and doing everything but it just won't allow me to go previous 25 page. The bet took place round about at 8:46. Crystal Arendse
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
13 Jan 2025, 08:13Hi Crystal,
Thank you for your review, we appreciate the time you took to raise this matter.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us sometime to investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review, we appreciate the time you took to raise this matter.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us sometime to investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply13 Jan 2025, 08:13
Official
Hi Crystal,
Thank you for your review, we appreciate the time you took to raise this matter.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us sometime to investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review, we appreciate the time you took to raise this matter.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us sometime to investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's replyOfficial
13 Jan 2025, 12:11Hi Crystal,
Kindly advise on a suitable time for us to contact you or provide us with an alternative number.
Regards,
Betway Team
Kindly advise on a suitable time for us to contact you or provide us with an alternative number.
Regards,
Betway Team
Betway - South Africa's reply13 Jan 2025, 12:11
Official
Hi Crystal,
Kindly advise on a suitable time for us to contact you or provide us with an alternative number.
Regards,
Betway Team
Kindly advise on a suitable time for us to contact you or provide us with an alternative number.
Regards,
Betway Team
CA
Crystal A's updateReviewer Update
13 Jan 2025, 12:31Anytime from now
CA
Crystal A's update13 Jan 2025, 12:31
Reviewer Update
Anytime from now
Betway - South Africa's replyOfficial
13 Jan 2025, 13:19Hi Crystal, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Regards,
Betway Team
Regards,
Betway Team
Betway - South Africa's reply13 Jan 2025, 13:19
Official
Hi Crystal, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Regards,
Betway Team
Regards,
Betway Team
Betway - South Africa's replyOfficial
14 Jan 2025, 10:30Hi Crystal, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team
Betway - South Africa's reply14 Jan 2025, 10:30
Official
Hi Crystal, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team