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THINA M

1 reviews | Active since Sept 2026

11 Sept 2026, 13:06

Difficulty Accessing Customer Support

have been trying to contact your support team by phone for over an hour, but no one has answered my calls. Please note that these calls are charged, as your contact number is not toll-free.

I have also been waiting on your chat platform for more than two hours to be connected to an agent, with no response whatsoever.

In this day and age, customers should be able to access support and receive assistance within a reasonable timeframe. It is extremely disappointing that a well-established organization appears unable to provide such a basic level of customer service. The lack of responsiveness gives the impression that customer concerns are not being taken seriously.

I would appreciate a prompt response and resolution to my query.

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply11 Sept 2026, 14:07
Official
Hi Thina, Thank you for your review and for your patience in awaiting a follow-up from us.  We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,Betway Team

Best regards,

TM
THINA M's update11 Sept 2026, 14:10
Reviewer Update
Good day
This is the  Betslip ID:***,  and  
Account Number: *** 
it shows that i lost but Celta de Vigo Won

TM
THINA M's update11 Sept 2026, 15:04
Reviewer Update
I called again today to give the benefit of the doubt and see whether the earlier delay was caused by high call volumes. However, after waiting an additional 35 minutes, I still was not able to speak to an agent. The chat platform has been equally ineffective.This level of service is unacceptable. Spending over half an hour on hold without any assistance, while also receiving no support through the chat channel, is both frustrating and unnecessary. As these calls are charged, the time and cost incurred make the experience even more disappointing.
Betway - South Africa
Betway - South Africa's reply14 Sept 2026, 16:38
Official
Hi Thina,

 Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify and resolve this matter for you. 

 At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform. 

 Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

 And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.  

Regards, 
Betway Team 

Best regards,