DIDN'T RECEIVE PAYOUT SMS

I'm so disappointed with betway.co.za.

On the 27th October 2021 idecided to open a betway account then gambled with the freebet and my bet won then I withdraw the money R1000 using standard bank instant money.

Then the following day I decided to make a follow up using live chat coz I didn't receive my payout. On the live chat I was told that my winnings have been paid and sent to me via sms (which until now I haven't received) then they said they will resend the sms I should receive the sms within 30minutes then I was given the access code, 30 minutes passed and hours passed without receiving it.

I decided to follow up again was told the same story I've probably communicated with 8 different consultants now on live app and Facebook none of them are able to help ,and my network is completely fine.

I even formatted my phone ,I'm able to receive other sms coz they even sent a test sms which I received just not the one that contains my winnings I don't know if I'm being ****med by betway.co.za or what.

I have not been able to make a phone call to betway.co.za as I'm a disabled person (mute)I communicate with sign language and text.

Please please help Nkhanikheni merriam Mudzusi ***