MFN
M-fred Frederick Ndou
1 reviews | Active since Nov 2019
23 Nov 2019, 15:31
Deposited money taking ages to reflect
i am sad and frustrated that i always miss out on betting because the money takes decades to reflect, the last time i complained about my money which took two months to reflect until i wrote here on hello peter, the same thing is happening and i have submitted everything please bet way improve your service disappointed Customer
Helpful (0)
Replies (7)0
Replies (7)
Betway - South Africa's replyOfficial
23 Nov 2019, 16:20Hi M-fred N
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply23 Nov 2019, 16:20
Official
Hi M-fred N
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
MFN
M-fred Frederick Ndou's updateReviewer Update
23 Nov 2019, 17:16i still haven't been assisted the support guy by the name of Pedro or pedra is taking ages and i have sent proof, i am becoming impatient the time is ticking please take us customers serious and hire people that have the drive and passion to serve please !!
MFN
M-fred Frederick Ndou's update23 Nov 2019, 17:16
Reviewer Update
i still haven't been assisted the support guy by the name of Pedro or pedra is taking ages and i have sent proof, i am becoming impatient the time is ticking please take us customers serious and hire people that have the drive and passion to serve please !!
Betway - South Africa's replyOfficial
23 Nov 2019, 19:15Hi M-fred N
A reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply23 Nov 2019, 19:15
Official
Hi M-fred N
A reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
MFN
M-fred Frederick Ndou's updateReviewer Update
25 Nov 2019, 15:36Hi I still haven't been assisted the guy by the name of Pedro is unprofessional and looks like he's still a novice, I still haven't received the money into my account he's saying he can't accept a bank statement as proof where the hell in this world do you dissaprove a bank statement guys please Betway you are not the only gambling site send my money into my account IL go back to Hollywood I'm gatvol now I couldn't bet all weekend
MFN
M-fred Frederick Ndou's update25 Nov 2019, 15:36
Reviewer Update
Hi I still haven't been assisted the guy by the name of Pedro is unprofessional and looks like he's still a novice, I still haven't received the money into my account he's saying he can't accept a bank statement as proof where the hell in this world do you dissaprove a bank statement guys please Betway you are not the only gambling site send my money into my account IL go back to Hollywood I'm gatvol now I couldn't bet all weekend
Betway - South Africa's replyOfficial
25 Nov 2019, 16:08Hi M-fred,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply25 Nov 2019, 16:08
Official
Hi M-fred,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
MFN
M-fred Frederick Ndou's updateReviewer Update
25 Nov 2019, 20:22hi thanks to the team at hello peter i got a call from bet way and they explained to me why the money is not reflecting and what i must do to make it convenient next time i appreciate the effort from bet way the guy was professional and straight forward and very helpful thanks
MFN
M-fred Frederick Ndou's update25 Nov 2019, 20:22
Reviewer Update
hi thanks to the team at hello peter i got a call from bet way and they explained to me why the money is not reflecting and what i must do to make it convenient next time i appreciate the effort from bet way the guy was professional and straight forward and very helpful thanks
Betway - South Africa's replyOfficial
16 Nov 2021, 11:40Hi M-fred,
Thank you for your positive review of Betway and our services.
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply16 Nov 2021, 11:40
Official
Hi M-fred,
Thank you for your positive review of Betway and our services.
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team