HV
Hombe V

1 reviews | Active since Nov 2020

07 Nov 2020, 11:41

Deposit to Account

Poor customer service. I made a deposit into my betting account at 7am on a Tuesday. As usual, my deposit did not reflect into the betting account, I then consulted the Live Chat for help.

Firstly I had to wait at least 20 mins before I could get through to anyone. I was told to submit my proof of payment, which I sent to their *** mail and also through the chat.

They told me my issue would be solved very soon, which never happened. So for the next 5 days I have been going back and forth in the Live Chat to find out why it hasn't reflected even after 24 hours, which is already unacceptable for a legit business. For 5 days the consultants have been useless because none of them were able to help be but all sold me the same story like programmed Traffic Lights. I am very unhappy with the service I am getting from Betway. The deposit has not reflected till this day, its taking them 5 days, and counting, to complete something a COMPETENT PROFESSIONAL would do in a heartbeat. . Very unprofessional. Unhappy with the service.

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Replies (2)
HV
Hombe V's update08 Nov 2020, 06:33
Reviewer Update
Hi there,

Can I not be included into the politics of this company and just have my money credited because all the proof is there that I did make a deposit, surely it does reflect on your account. Is this how you **** us? It is unacceptable, how can this big company be so *********** yet you are an international company
Betway - South Africa
Betway - South Africa's reply08 Nov 2020, 08:10
Official
Hi Hombe Thank you for your response. A reply has been sent from our support desk to your email inbox to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you.

Regards, Betway Team