TD
Tebza D

1 reviews | Active since Oct 2018

16 Jul 2022, 08:14

Deposit query

Bad service I experience especially regarding my account that needed to be updated since I've deposited an amount from last week Friday even my betway account balance is still zero and I keep on chatting with all this betway agent telling me that the will escalate I heard enough now I can't tolerate this while I'm loosing money

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply18 Jul 2022, 09:05
Official
Hi Teboho,

Your review is highly appreciated. We apologize that you had to take to this platform, seeking redress of your matter. 

Our team is happy to advise that your deposit timeout is not allocated into your Betway Account. 

We still collating and working to ascertain reason/s behind the timeout, which once compiled, a consultant will reach out to you via call. 

Regards,
Betway Team
TD
Tebza D's update20 Jul 2022, 17:25
Reviewer Update
Thank you for assisting me but really this thing of getting my deposited updates on time its really annoying please let it be the last time i"ll appreciate it
Betway - South Africa
Betway - South Africa's reply21 Jul 2022, 10:04
Official
Hi Tebza, 

Thank you for your review, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

 And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

 Regards, 

Betway Team