Deposit not yet credited on betway account

Betway online games are amazing and enjoyable, however their client service has been pathetic. I made a deposit on the 22 December and it was not loaded. I left it for the next day hoping that it might reflect the next morning. Since it has not reflected, I made contact with the live chat and was requested to provide proof of payment. Since the 23 December I have contacted them everyday and each day I am told that I must allow time for them to allocate the funds. It has been more than 96hours and still no funds. I have just a few minutes ago to Queen who has been helpful in the past but this time she kept me hanging few a long time, that it more than 10 minutes between chats and when she eventually rep****, I responded immediately and while typing she ended the end due to inactivity. She ends the chat because I took too long to respond but forgets how long she kept me hanging. I am utterly disgusted at how I have been treated. Proof of payment was provided on 4 or 5 occasions only to be told that the matter has been escalated. How much longer does one have to wait for them to locate a payment?