Deposit not reflecting,bad service and no response to clients!!!!

I've deposited money into my account with no credit,keep on sending messages and emails with absolutely no response whatsoever ,I have been using my airtime and data to contact this people with no reply,when will inget credited?I have sent through proof of payment and spoke to a consultant by the name of Latoya who assured my money wikk reflect before end of business day before, still nothing what is the issue and when wilk receive my cash credited and my airtime and all other used to call your people and email and chat really not impressed