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Brian S

1 reviews | Active since Aug 2020

11 Oct 2023, 05:36

Deposit not reflecting-escalation way passed 48 hours

Betway Deposit not reflecting and my matters has been in escalation for now 8 days. I have provided all the proof of payment but I have to call every day because they don't communicate. And I am still waiting for my deposit to be credited

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Replies (4)
Betway - South Africa
Betway - South Africa's reply11 Oct 2023, 07:12
Official
Hi Brian, 

Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
 
Regards,
Betway Team
Betway - South Africa
Betway - South Africa's reply11 Oct 2023, 12:27
Official
Hi  Brian, 
 
Thank you for your review and for your patience in awaiting a follow up from us. 
 
Kindly note this  reply as confirmation of the resolution of this matter. 
 
We thank you again and hope that your future experience with Betway will be much improved going forward. 
 
Regards, 
Betway Team 
BS
Brian S's update12 Oct 2023, 09:29
Reviewer Update
Thanks Betway for resolving my Query. I have now been credited with what is due to me.

Thank you
Betway - South Africa
Betway - South Africa's reply12 Oct 2023, 09:41
Official
Hi Brian, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,
Betway Team